Mark Raymond Decierdo

MARK RAYMOND DECIERDO Block 13 Lot 7, M de Leon Street, Gen T De Leon, Valenzuela City- EXPERIENCES: • Cognizant Technology Solutions Process Executive - Voice May 16, 2016 – May 2017 • Sykes Enterprises Technical Support Representative December 7, 2015 – April 2016 • 24/7 Customer Technical Support Representative May 2011 – June 2015 • Eperformax Contact Center Directory Assistant June 2010 – March 2011 • Telus Technical Support Representative May 2009 – April 2010 • Teleperformance Technical Support Representative March 2008 – April 2009 • Sitel Customer Service Representative June 2007 – January 2008 TRAININGS/CERTIFICATIONS: • Salesforce Certified Administrator • Salesforce Certified Advanced Administrator • Salesforce Certified Platform App Builder EDUCATIONAL BACKGROUND: • Saint Vincent’s College Millennium Park Bldg, Dipolog City Bachelor of Science in Accountancy (Undergraduate) • Mindanao State University Marawi City Bachelor of Science in Accountancy (Undergraduate) • San Estanislao Kostka Poblacion, Manukan, Zamboanga del Norte CAREER OBJECTIVE: • To become part of the workforce of multinational firms providing solutions to clients and helping them achieve best customer support. SUMMARY OF QUALIFICATIONS: • Consistent in getting good reviews from Supervisors and customer alike through surveys • Consistent in hitting the scores required by the company and by the program • Has enough experience in both Customer Service and Technical Support • Certified Salesforce Admin with consistent good CSAT scores from Salesforce.com customers PERSONAL TRAITS AND ATTITUDE: • Has good interpersonal relationship skills • Can be trained easily • Accepts criticism in a positive way • Good team player • Flexible and can work under pressure