Mark Ravanilla

MARK R. RAVANILLA 2/12/2021 B61 Lot13 Pewter St. Avida Cerise Village Nuvali, Canlubang, Calamba, Laguna Ph: -- OBJECTIVES To be a part of a company that motivates professional growth; provides challenging and rewarding career where I can share my knowledge and develop my skills more. PE RS O N A L I N FO RMAT I O N Birthday: December 05, 1990 Birthplace: Manila, Philippines Civil Status: Single WORK EXPERIENCE A s u r i o n Te c h l o g C e n t e r P h i l i p p i n e s Call Center Supervisor – July 2019 to Present  Schedule coaching sessions, goals and growth plan of 15-17 experts.  Project initiative champion, ensuring compliance and implementation of new software  Escalation Mitigation and Process improvement  Solves efficiency and effectiveness roadblocks  Weekly and Monthly Business Review and Strat Planning  Provides weekly individual coaching and daily in the game feedback Premium Technical Support – June 2017 to July 2019  Answered calls to customers for all electronic and mechanical retail products  Product onboarding and troubleshooting.  Installation of Security Cameras. Computer and Computer Peripherals setup  Helped customer file claim and schedule appointments for repair  Check and resolve software concerns W i p r o Te c h n o l o g i e s Mark Ravanilla Audio and Video Technical Support – June 2015 to June 2017  Answered calls to customers for all AVR, headsets and portable speakers  Product onboarding and troubleshooting.  Installation of AVR to Television and fine tuning of audio to customer’s preference.  Helped customer file claim and schedule appointments for repair.  Check and resolve possible escalations and fraud on purchases. Te l e p e r f o r m a n c e ISP Technical Support – December 2009 to March 2015  Answered calls to customers for all AVR, headsets and portable speakers  Product onboarding and troubleshooting.  Installation of AVR to Television and fine tuning of audio to customer’s preference.  Helped customer file claim and schedule appointments for repair.  Check and resolve possible escalations and fraud on purchases. S E MI N A RS / T RA IN I N G S AT T E ND ED Masters White belt Cer tification July 2019 – April 2020 Laguna, Philippines M a s t e r s Ye l l o w B e l t C e r t i f i c a t i o n April 2020 – Present Laguna, Philippines E D U CAT I O N Our Lady of Fa tima University- BS – Psychology Philippine Nor mal University- BSED - Physics English Chatroom Inc. 2009 Finishing Call Center Course NC2 Muzon High School 2003 – 2007 High School Diploma Page 2 Mark Ravanilla SKILLS  English Communication  Good multi-tasking skills  Computer Literate  Fast learner  Adaptive to change CHARACTER REFERENCES To b e a c c o m p l i s h e d w h e n n e e d e d . Page 3