Mark Randy Jacobe Macasinag

I am excited to be considered for the Customer Service Representative or Virtual Assistant role. I bring over 13 years of overall work experience, with more than 4 years directly in customer service across industries such as email support, retail, tech support, telecommunications, and dental insurance.

My 5 years in customer service have honed my ability to communicate effectively, resolve issues promptly, and maintain professionalism under pressure. My background in quality assurance has also strengthened my attention to detail and commitment to delivering high service standards.

In addition, I have hands-on training as an Executive and Administrative Assistant, which showcases my versatility and organizational skills. I also have experience with social media and basic graphic design using Canva, enabling me to engage with customers through modern digital platforms.