Mark Pendo

 Mark F. Pendo Email:-Skype: mark.pendo Flexible and easily adapts to new situation, especially with daily work routines. Self-motivated and have a keen insight into the needs and view of others. Able to work in a high volume, fast paced environment and successfully meets established deadlines driving colleagues to learn effectively. Employment History Derek Lewis Ink, Virtual Assistant/Project Manager Nov 2014 – Jan 2016 Job Description: Supervise multiple E-commerce projects. Provide tasks to programmers and content writers and monitor their productivity. Coach and develop subordinates to improve quality of work. Send weekly progress of each project including productivity, efficiency and revenue. Freelance Virtual Assistant, SMM, SEO Manager, Content Manager and Graphic Designer Feb 2011 – Nov 2014 Job Description: Online marketing: Create landing pages, Opt in pages, Sales Funnels, Coupons and Promotions Design and Develop WordPress websites for E-commerce. Manage Amazon listings and research. Writing articles for blog sites. Managed Social Media Accounts (twitter, Instagram, Facebook, Pinterest, Shopify). Creating and split testing of online campaigns such as Facebook Ads and Google AdWords. Email automation and Lead Generation. Search Engine Optimization. Manage Google Webmaster Tools and Google Analytics. Keyword Optimization. Customer Support that caters customer inquiries about the products. VXI Global Solutions, Team Leader Mar 2009 – Jan 2011 Job Description: Managing performance of Agents. Provide floor support and technical resolution to every query raised by any staff (from Agent to Managerial Level). Analyze and identify performance trending to formulate an effective action plans that will help agent reach Key Performance Indicator goal. Motivate and develop agents to perform. Monitor and evaluate calls using AQS guidelines and other similar form that addresses customer handling skill and technical knowledge. Provide coaching and feedback on the KPI’s mandated by the client. Handle supervisor escalation and commendation raised by the Agents. Educational Background College: Pamantasan ng Lungsod ng Maynila Bachelor of Science in Nursing,- Related Skills: Computer Literate. Advance knowledge in WordPress, Photoshop, Semrush, OMG SEO tools, Google Webmaster Tools and Google Analytics. Microsoft Word, PowerPoint, Excel and Adobe Lightroom. Great communication skills. Flexible and able to easily adapt to the needs of the clients. The desire to experiment with new ideas. Character Reference: Available upon request.