Mark Pedro

With over 6 years of experience in the BPO industry, I have developed a strong background in customer service, technical support, and fraud analysis. I’ve handled both inbound and outbound calls for international telecommunication accounts, providing top-notch support as a Customer Service Representative, Technical Support Specialist, and part of the Escalation Team. I also have experience in the financial sector, where I worked as a Fraud Analyst and later advanced to the role of Operations Coach.

My experience has equipped me with excellent communication, problem-solving, and analytical skills. I’m now seeking to transition into a remote work setup where I can leverage my expertise in customer support and operations in a virtual environment