Mark Oliver Lombos
San Fernando Pampanga | - |-I am a highly driven person who knows what he wants in his career, flexible with the
steps that should be taken to reach goals. I am a person who strives to be a better
individual each day for my personal growth to be well-rounded so that I can consistently
be a contributing member of society.
EXPERIENCE
TravelerBuddy Group PTE LTD — Product
Manager/Business Analyst
SEPTEMBER 2019 - PRESENT
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Leadership
Experience
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Project Management
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Mobile and Web
Development
and oversaw product development from inception to
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QA Testing
implementation.
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UI/UX
Led the product development processes through agile
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Data Analysis
methodology to conceptualize, design, and specification phases,
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Google Analytics
including requirement gathering, QA, and feature release stages.
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A/B Testing
Conducted product demos and training for end-users.
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Develop a product roadmap based on customer needs, strategic
company goals, as well as market & technology trends.
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Managed cross-functional team and stakeholder communication,
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SKILLS
LANGUAGES
Define and prioritize specific goals and requirements for projects,
including creating new landing pages, UI/UX upgrades, and
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English (C2)
creating system requirement documents.
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Tagalog/Filipino (C2)
Determine key metrics, monitor, and report on engagement and
usage, and identify opportunities for improvement.
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Preparation and authorship of system requirement documents
TOOLS
including designing and prototyping of UI/UX, requirements
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gathering, and technical specifications.
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JIRA
Served as the primary point of contact for questions and issue
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SQL
resolutions for the development team.
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Adobe XD
Led the sprint planning and aligned the product roadmap based
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Figma
on the set priorities.
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G-Suite
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Cucumber Studio
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AWS
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Postman
TravelerBuddy Group PTE LTD — QA Engineer/Business
Analyst
MAY 2016 - SEPTEMBER 2019
Mobile (Android, iOS, Mobile Web App), Web App (PHP Based), API
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Preparation and review of test strategies, test plans, and
estimations.
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Created and managed test cases, test data, and test scenarios
using Cucumber Studio.
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Performed functional testing for individual test items and
performed regression testing for new application builds.
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In-depth issue reporting through detailed tickets including steps
to reproduce the issue, proof of the issue, error messages, and
logs.
TravelerBuddy Group PTE LTD —Client Support Manager
MARCH 2016 - MAY 2016
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Implemented the Zendesk Help Center which contains all of the
FAQs related to our products which led to minimizing the
app-related tickets.
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Spearheaded the integration of a new third-party product
(Tawk.to) that served as the chat support platform for the web
app which the team would use to answer any inquiries.
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Set the SLA based on the global standard in which tickets and
tasks should be resolved in a timely manner.
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Managed all the assets that would be crucial for the product and
maintained monthly.
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Authored standard response spiels for topics that are frequently
encountered by the support team
EDUCATION
De La Salle - College of Saint Benilde — Bachelor of Science
in Information Systems
2013 - 2015
De La Salle University of Manila — Bachelor of Science in
Electronics and Communications Engineering (Units Earned)
2010 - 2012
