Mark Niel Santiago

Dear Hiring Manager,

I am writing to express my interest in joining your company. With over a decade of experience in the BPO industry, specializing in B2B sales and team leadership, I bring a proven track record of consistently driving performance, developing high-impact teams, and exceeding sales goals. Most recently, I served as a B2B Sales Team Manager at Concentrix, where I was recognized as “Best Team Manager” for four consecutive months and led my team to multiple top performer awards. Prior to that, I held a similar leadership role at Full Potential Solutions Inc. for over six years, where I was repeatedly awarded for excellence in both sales and quality assurance. My success in these roles stems from a hands-on leadership approach and a deep understanding of outbound sales operations. I have consistently managed high-performing teams, implemented productivity systems, and coached agents to surpass KPIs and quotas. My background also includes technical support and sales roles where I gained foundational skills in customer service, training, and coaching. I am confident that my extensive experience, paired with a passion for team success and customer satisfaction, would make me a strong asset to your organization. I would welcome the opportunity to contribute to your continued growth and success. Thank you for considering my application. I look forward to the possibility of discussing how my background and skills align with your team’s goals.

Sincerely,

Mark Niel A. Santiago