Mark Nelson Umadhay

MARK NELSON UMADHAY CUSTOMER SERVICE REPRESENTATIVE Customer service professional with nearly 3 years of experience in both technical support and client relations. Skilled in Microsoft Office, Canva, Salesforce, and various customer service platforms. Adept at handling inbound/outbound calls, email/chat support, lead generation, and appointment setting. EDUCATION John B. Lacson Foundation Maritime - University Bachelor of Science in Marine Transportation 2020 - 2022 EXPERIENCE Technical Representative Teletech - Iloilo- SKILLS Customer Service & Technical Support Outbound & Inbound Calls Chat, Email, and Phone Support Lead Generation & Appointment Setting Data Entry & File Management Social Media Management Basic Canva Design Salesforce, Shopify, Citrix, Outlook, Slack, Google Calendar Microsoft Office (Word, Excel, PowerPoint, etc.) Delivered technical support and resolved client inquiries with professionalism. Managed email, chat, and phone support for diverse clients. Performed outbound calls, cold calling, and appointment setting. Customer Service Representative Transcom - Iloilo 2023 - 2024 Provided excellent customer service through phone, email, and chat support. Handled inbound and outbound calls efficiently while maintaining high customer satisfaction. Assisted in data entry, file management, and lead generation PORTFOLIO umadhay.weebly.com See my work, skills, and achievements in one place.