Mark Nader

Hi, I’m Mark — an experienced Customer Support Manager with a strong background in Project Management, client relations, change management, and operational support. With diverse certificates in project management, and customer support.

For the past year, I’ve led customer-facing teams and managed end-to-end support operations. I specialize in:

• Customer success and satisfaction across the project lifecycle
• Streamlined communication between technical teams and clients
• Process creation, improvement and documentation (including SOPs, manuals, and workflow charts).
• Using tools like HubSpot, Slack, ClickUp, Asana, Trello, Jira, Sidebar AI, and Magical AI, and so many other project management platforms and CRMs to optimize support systems and performance tracking.

I’m passionate about delivering excellent service, building long-term client relationships, and solving challenges with a calm, solution-oriented approach. Brainstorming ideas to affect change and taking ownership of growing the organization through enhancing customer experience is where I always shine and add value. Whether it's managing inquiries, ensuring milestones are met, or improving processes, I bring a structured and empathetic mindset to every project.

Let’s work together to make your operations smoother, your clients happier, and your team more effective.