MARK MILTON F. VIBAL
CONTACT
PROFILE
Viber-
Address: Sta. Cruz, Dumalag, Capiz
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SKILLS
WORK EXPERIENCE
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Communication skills
Strong decision maker
Complex problem solver
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Design application: (adobe
photoshop cs5, cs6, cs3)
Office applications:
(Microsoft word, excel, and
PowerPoint)
Service-focused
Creative writing skills
Critical thinking skill
Problem solving
Documentation skills
Analyzing information
Multi-tasking
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Student Teacher/OJT
January 2020 – March 2020
Lumampong National High School – Indang Cavite
Store Supervisor-
The Generics Pharmacy-Indang Cavite Branch-
DUTIES AND RESPONSIBILITIES:
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Conducting inventory counting ever months.
Checking and making sales report using MS Excel.
Work with manager and owner for the better sales gross every
month.
Encoding of items in POS
Preparing purchasing orders using Microsoft excel
EDUCATION
Customer Service Representative
August 2021 – October 2022
C3 - Everise Philippines
Diploma in Hotel and Restaurant
Management:-
11th Floor • Bonifacio One Technology Tower • 31st St. corner Rizal
Drive • Bonifacio Global City
Cavite State University
Don Severino delas Alas Campus,
Indang Cavite
DUTIES AND RESPONSIBILITIES:
Bachelor of Secondary Education
Major in English Language-
Cavite State University
Don Severino delas Alas Campus,
Indang Cavite
Tel. No.: -
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Contributes to team effort by accomplishing related results as
needed.
Communicating and coordinating with colleagues as necessary.
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Providing feedback on the efficiency of the customer service
process
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Document the problem, action and the resolution given to the
customer.
CERTIFICATES
NC 2 Bartending
NC 2 Food and Beverage Services
NC 3 Pharmacy Services
Claim Specialist
EXL Manila
November 2022 – January 2025
6th floor One E-com, Mall of Asia Pasay City
DUTIES AND RESPONSIBILITIES:
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Reviewing the claim filed by an insurance holder
Provide specific benefits based on their claim form and medical
documents
Creating and sending a letter of their Explanation of Benefits.
Making an outbound call to the medical provider and hospitals to
verify date and type of service.
