Mark Lovino

MARK H. LOVINO Brgy. 18 Rizal St. Cabañgan, Legazpi City (Philippines) Contact No- Email:- OBJECTIVE: I am seeking a proactive professional environment where I can further hone my skills and competency in my field and where I can also pursue professional growth, and in doing so contribute to the company the best I can. CORE COMPETENCIES Two years of experience in a fast-phased BPO environment Promoted twice within a two-year stay in a company Awarded numerous times as ‘Agent of the Month’ A record of adaptability to professional work weeks Competency in Microsoft Excel and Google Docs applications backed by two years of experience PROFESSIONAL EXPERIENCE Response CRM Account Manager Assisting clients on their campaigns that ready to market, helping them to achieve their highest sales and profits as possible. Mobile Lab Solutions Inc. Data Research Specialist As part of the Operations Team (Production Unit), work on provided websites to look for contact leads (lead generation). Assist in the development and improvement of existing Standard Operating Procedures for the Operations Team Fixer PH - LLC, Philippine Branch Research Analyst (July 2014 – December 2014) Serve as intermediary for offshore client in providing workload to the in-house Operations Team (Production Unit) Produce workload-related reports to internal managers and offshore clients Pre-process workload before it hits the Operations Team for maximum efficiency Assist in the development and improvement of existing Standard Operating Procedures for the Operations Team EQUINOX VIRTUAL SOLUTIONS Research Analyst (June 2013 – July 2014) Serve as intermediary for offshore client in providing workload to the in-house Operations Team (Production Unit) Produce workload-related reports to internal managers and offshore clients Pre-process workload before it hits the Operations Team for maximum efficiency Assist in the development and improvement of existing Standard Operating Procedures for the Operations Team Sheet Editor (March 2012 - June 2013) Serve as intermediary between inter-company departments – assisting in the transfer of workload from one department to the next along the workflow Setup workloads in the form of Excel Sheets and Gdoc Sheets to the proper format Monitor work outputs for errors and perform necessary corrective actions Web Researcher (February 2012 - March 2012) As part of the Operations Team (Production Unit), work on provided websites to look for contact leads (lead generation). Relevant Information : Skilled in Office Applications (Word, Excel, Powerpoint, Access, etc.) Skilled in Internet Researching, SEO, Internet Marketing, Lead Generation Good Intrapersonal and Interpersonal skills CRM Google Drive EDUCATIONAL BACKGROUND         TERTIARY:           AMA Computer Learning Center 2nd floor Patio de Legazpi Bldg.Rizal St Legazpi City Computer Hardware Servicing (NC-II) June 2008 - April 2010 PERSONAL DETAILS Date of birth: June 11, 1990 Age: 26 Gender: Male Status: Single Citizenship : Filipino CHARACTER REFERENCES: Ms. Michellen Meneses Business Unit Manager Equinox Virtual Solutions JRE Bldg, 4501 Daraga, Albay Cp #: - Mr. Sol Rellita Offshore Director Equinox Virtual Solutions JRE Bldg, 4501 Daraga, Albay CP #: - Romuald Kristofferson Base Team Leader Equinox Virtual Solutions JRE Bldg, 4501 Daraga, Albay Cp #: - I hereby certify that the above information is true and correct. Mark H. Lovino Applicant