OBJECTIVE
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To obtain and establish a career in a dignified company where I can bring into play my knowledge and skills and experience advancement opportunities as I help in building its success.
PERSONAL INFORMATION
Age : 29 yrs. old
Date of Birth : January 21, 1988
Place of Birth : Sta. Cruz Laguna
Civil Status : Single
Citizenship : Filipino
Languages spoken : English and Filipino
EDUCATION
University of the Philippines Los Baños (UPLB)
Bachelor of Science in Nutrition
October 2004- November 2009
AFFILIATIONS
Kapatirang Plebeians UPLB, Socio- civic organization, Membership Committee Head S.Y-
Activities Handled: Spearheaded the orientation program and the whole recruitment process for prospective applicants for the said school year
Razzmatazz- A free concert for UPLB students during February Fair, Logistics committee member
TRAININGS AND SEMINARS ATTENDED
Umami Forum at Southeast Asian Regional Center for Graduate Study and Research in Agriculture UPLB (September 2008)
Provincial Nutrition Action Officer & Barangay Integrated Development Approach for Nutrition Improvement Lecture at Institute of Human Nutrition and Food UPLB (February 2009)
Clinical Dietetics Practicum, Philippine General Hospital, August 2009
Community Nutrition Field Practice, Brgy. San Antonio Los Baños Laguna July 2009
AWARDS AND RECOGNITIONS
Garnered 82% rating in the Nutritionist Dietitian Licensure Examination
Top performing associate at Convergys Alabang2 -AT&T Mobility:
August 2011, February 2012, August 2012 and February 2013
WORK EXPERIENCE
Stream Global Services
Sales Professional, Alabang Muntinlupa City November 2009- March 2010
Handled Sprint, a telecom company in the United States
Contacted existing and prospective customers and influenced them in purchasing products, services and other features offered by the company
Nestle Philippines
Nutrition Specialist, BDO Rockwell, Amorsolo Dr, Makati CityNovember 2010- February 2011
Established positive working relationship with physicians and other medical and healthcare professionals in the assigned area
Obtained physician recommendation of Nestle Nutrition products to patients that resulted in product sales and achievement of market share objectives
Convergys Philippines Services Corporation
Customer Service Associate, Alabang Muntinlupa CityApril 2011- January 2014
Received calls from AT&T customers, the biggest telecom company in the United States, and assisted them with all their queries regarding the products and services offered by the company
Resolved product or service and network problems through troubleshooting steps.
Perf Restaurants Inc. (Burger King Philippines)
Shift Manager, Calamba, LagunaNovember 2014- June 2015
Made sure that the reputation of the brand and company is maintained by overseeing operations, people management and training, and all other aspects of the business such as sales, marketing and finance
HSBC Electronic Data Processing Philippines IncMarch 2016- June 2017
Operations Associate
Tasked to assist HSBC UK based customers with all their banking needs.
SKILLS
Excellent communication and interpersonal skills
Excellent customer service and upselling skills
Above average problem solving skills
Can facilitate and organize events and activities
Has the ability to work with minimum supervision
Can conceptualize, develop and initiate techniques/strategies for quality and work improvement
Proficient in Microsoft applications
CHARACTER REFERENCES
Ma. Primadona Nario
Team Leader (former)
Convergys Philippines Services Corporation- -
Bettina Hackh
Assistant Manager for Operations(former)
HSBC Electronic Data Processing Philippines-