CERTIFICATION:
Cisco Certified Network Associate
(CCNA) – CSCO-
AREAS OF EXPERTISE:
Cisco, Juniper, (LAN/WAN technology, Routing and Switching)
NX-OS (VXLAN, vPC, L2VPN EVPN,)
BGP, OSPF, EIGRP, RIP, HSRP, VTP, STP
MPLS, DMVPN, IPSeC VPN, SSL VPN, GRE
Firewall – ASA, FTD, SRX. Sophos, Fortinet
Microsoft operating systems
Preventative maintenance
Active Directory
Group Policy
Network and Systems Back-Up
ACADEMIC QUALIFICATIONS:
BS Information Technology
University of the East -)
(Degree Holder)
Associate in Computer Technology
University of the East -)
(Diploma)
CHARACTER REFERENCE:
Bryan Bardaje – Hinduja
Sr Network Engineer
M:-
Bernadette Villas – Hinduja
Sr Network Engineer
M:-
Cyrus Calderon – Verizon Business
Team Lead – Implementation Eng.
M: -
Michael Gim – NTT Singapore
Manager DC Service Operations
M: -
James Ocampo – NTT Singapore
Team Lead DC Operations
M: -
Mark Lester L. Macutay
M: -
E:-
Passport#: P-C
CARREER SUMMARY
Information Technology experience of close to 10 years particularly in the fields of networking, network operations, information security and project management. Equipped with strong technical background in networking from experience gained from various IT enabled service organizations, majorly Systems Integrator and Business Process Outsourcing.
Provides front-line support part of IT Service Operation handling 3rd level support to customers remotely – issue troubleshooting, investigation/analysis and fix implementation. Recommends design improvement to handled accounts.
Flexible, resourceful, and willing to take full ownership of client problems until closure. Team player, hardworking and always hungry for learning to even uplift my own skills.
WORK EXPERIENCE
Alorica
SENIOR NETWORK ENGINEER
March 2022 – Present
Duties:
Serves in a leadership role for the administration and maintenance of LAN/ WAN systems as directed by IT Management
Provide pro-active guidance, mentorship, leadership example, and recommendations to junior team members.
Design company network architecture and detailed technical configuration.
Manage medium to large scale complex projects affecting the entire network.
Participating in various IT projects intended to continually improve/upgrade the network infrastructure.
Hinduja Global Solutions (Canada Site Support)
SENIOR NETWORK ENGINEER
July 2018 – Feb 2020
Duties:
Designs, recommends and implements network infrastructure employing scalability and reliability
Performs network infrastructure performance monitoring and tuning to achieve stability
Develops and implements security plan for network infrastructure to achieve required compliance posture
Provides network operations support covering infrastructure monitoring, ticket management and change management keeping SLA in mind
Coordinates with clients, both internal and external, to fulfill required support covering operations, change and project implementation
Helps with the documentation and reporting aspect of network operations
Perform advanced network engineering level functions in support of a multi-site enterprise environment
Intelenet Global Philippines – (Outsourced by Micro-D International)
NETWORK ENGINEER
May 2017 – November 2017
Duties:
Deployment and troubleshooting of various WAN and LAN technologies (OSPF, BGP, EIGRP, VLAN, VTP, Trunk, Ether Channel, STP, HSRP)
Install and maintain equipment (Routers, Switch, ASA firewall, Firepower Threat Defense)
Proactive monitoring of network infrastructure
Manage Network infrastructure and Data Center
Implement solutions to correct network issues
Perform scheduled upgrades and changes to network infrastructure
Accept 3rd level technical escalations and provide support for incidents
Verizon Business – (Outsourced by Accenture)
NETWORK ENGINEER
June 2015 – September 2016
Duties:
Responsible for the implementation/setting up of customers’ network globally
Provides assistance and support to NOC and Level 1 Engineers and offers technical advice during problem situations
Responsible for the logical configuration of CPE based on design specifications handed over by Design Engineer (LAN and WAN configuration)
Participates in network troubleshooting and recommends solution
Supports disaster recovery/business continuity efforts as required
Joins technical calls with Design Engineers to acquire new knowledge and relay issues being encountered during implementation phase
Ensures SLA is met depending on product type being handled
Works as a member of the engineering team in the implementation of routers - new installs or migration to new platform
Maintains network infrastructure at proper operational levels and consistent with company standards
Interfaces with client’s customers during capacity provisioning
Assists other groups within client’s organization during troubleshooting
NTT Communications Singapore – (Outsourced by Emerio Corp)
NOC / DATA CENTER ENGINEER
December 2011 – November 2014
Effective communication channel with the customer and the enterprise customer/s for any NTT’s provided services:
Duties:
Provide first pass analysis / meaningful isolation of cases, Incident Management and incident resolution
Engage to Level 2 Support Team to work on case reduction for high volume application
Provide troubleshooting on NTT Services related issues or requests
Monitors all systems status using Central Monitoring System.
Reports and record hardware or suspected hardware malfunctions
Performs daily systems health checks for all hardware in the Data Centre
IBM Solutions Delivery Inc. – (Outsource by Accent Micro Technology)
TECHNICAL SUPPORT ENGINEER
February 2010 – June 2011
Duties:
Provides 24x7 operations support to ensure applications and infrastructure are available per SLA
Works with Incident Management and other support teams to address tickets on time.
Installs, configures, administers, and maintains software and associated hardware, in accordance with technical specifications.
Coordinates with other IT internal teams to ensure that SLA with the internal and external customers are met
Responsible in setting up, troubleshooting, and inventory of all PC’s and peripherals of the company site.
Responsible for on-site technical support for desktop, telephones sets (Avaya and Nortel Phones), printers, operating.
System, back-up and desktop support, provide advanced computer assistance to end users
Personal Computer Specialist Inc.
I.T SERVICE ENGINEER
September 2009 – February 2010
Duties:
Consults client on IT related problems.
Troubleshoots hardware and software issues
Provides IT support to client
Installation of OS Windows Vista (GIL3) and Chevron Standard Application.
Migration of User profile and Data Files from Windows XP (GIL2) to Windows Vista(GIL3)
Installation of End User based Software Application.
Supports End Users in I.T related problems (Software application, data back-up)
ICT Marketing Services Inc.
CUSTOMER SALES REPRESENTATIVE
July 2008 – November 2008
Duties:
Handles incoming calls from customer with regards to queries and guidelines
Provides accurate information to customer
Responds to customer’s issue promptly and professionally
