Mark Lester Jose

MARK LESTER ARAMBULO JOSE 10-A Narcisus St. Cainta Green Park Village Cainta, Rizal 1900 (-- JOB OBJECTIVE: To be a part of a reputable, result-oriented and dynamic company that will provide a financially rewarding career and well-rounded programs for growth and opportunities. PERSONAL BACKGROUND: Born on May 8, 1987 in Manila, Philippines. A father of 3 beautiful children. Fluent in English and Filipino. Knowledgeable in Microsoft programs such as MS Word, MS Excel, MS Project and MS PowerPoint. Interests: Art, music, movies, sports. Creative, imaginative, goal-oriented, adaptable. EMPLOYMENT HISTORY: March 2022 – March 2023 Freedomholdings USA LLC 100 N Laura St #700 Jacksonville, FL 32202 March 2022 – March 2023 Acquisitions Specialist Real Estate Job Includes (but not limited to):  Respond to all leads in a timely manner to drive business forward  Build rapport with prospects and clients to overcome objections and get the deal signed  Manage leads and follow up through daily CRM use to update and stay on task until deals are closed  Assess comparable, property value, and condition through research, outreach, data, site walks, and market trends  Prepare letters of intent, real estate market research reports, partnership models, contracts, due diligence documents, and other business administration paperwork in advance of real estate transactions  Act as an intermediary between your sellers and buyers to ensure a smooth close May 2019 – December 2022 Convey Health Solutions 18F Robinsons Cybergate 3 Pioneer Street, Mandaluyong City - May 2019 – December 2022 Project Manager L&D, QA and HR Job Includes (but not limited to):  Manages projects that relate to training and development, QA and HR from beginning to end. Works closely with company senior leadership, stakeholders and clients  Develops project plans and workflows, managing time, resources and quality control  Responsible for leading Quality Analysts, Instructional Designers, Content Developers and Content Researchers to deliver project(s) and responsible of overseeing development of effective training programs that increase development efforts and overall company productivity  Conducts internal and external review meetings to verify project advancement, ensure deliverables are on time and maintain project documentation for future reference  Responsible for the growth and development of Instructional Designers, Content Developers and Content Researchers by conducting APR and providing coaching and feedback as necessary August 2017 – March 2019 Cognizant Technology Philippines Inc. 2F Science Hub 4 Campus Avenue, Taguig City 1634 - July 2018 – March 2019 Project Manager Google Localization Project Operations Job Includes (but not limited to):  Manages localization projects from beginning to end, working closely with language specialists, localization engineers, linguists, product management and development, internal business partners and external vendors and other departments August 2017 – July 2018 Senior Process Executive – Google Home Job Includes (but not limited to):  Google technical process expert; ensures customer satisfaction, quality assurance and resolution are attained and sustained February 2013 – January 2017 Sutherland Global Services (SGS) 11/F PhilPlans Corporate Center Triangle Drive, Bonifacio Global City, Taguig City - ext. 789232 January 2015 – January 2017 Senior Training Specialist Job Includes (but not limited to):  Facilitate New Hire classroom discussions about PayPal AU products and services  Assisting new hires with their certification ensuring product retention, efficiency and quality assurance  Facilitates up-skilling and cross skill training for teammates going to another LOB within PayPal AU  Facilitates push training sessions with team managers ensuring efficient dissemination of information in the operations  Handles bi-weekly sync sessions with PayPal clients regarding updates and changes  Supporting operations by providing assistance, updates and taking escalated calls  Responsible for the development of future leaders by mentoring them and ensuring the importance of integrity, governance and leading by example are always relevant and alive October 2013 – December 2014 Training Specialist Job Includes (but not limited to):  Facilitate classroom discussions about PayPal AU products and services  Assisting new Teammates with their certification ensuring product retention, efficiency and quality assurance  Supporting Teammates in operations by providing assistance, updates and taking escalated calls  February 2013 – October 2013 Consultant Job Includes (but not limited to):  Assisting members with their concerns with payments, refunds and account management  Assisting PayPal AU’s Top Customers and New Members July 2012 – January 2013 The Results Companies Q-Plaza Commercial Center Imelda Ave. Cainta, Rizal - July – January 2013 SiriusXM ACSR - Mentor Job Includes (but not limited to):  Assisting teammates via floor support and taking escalated contacts  Handles Team stand-up in disseminating updates to teammates  Assisting subscribers of SXM satellite radio with their radio subscriptions, product upgrades, radio sales, billing issues, radio installation and technical concerns June 2009 – March 2012 SPi Global (ePLDT Ventus) 418 Libertad cor. Arayat St. Mandaluyong City - June 2011 – March 2012 Trainer Job Includes (but not limited to):  Handles advanced technical issues that cannot be resolved by frontline agents  Coordinates with operations for any technical updates so it can be disseminated to the team and to the site  Facilitates PST with new hires  Assisting new hires with their certification ensuring product comprehension and call handling skills without compromising quality and customer satisfaction January 2010 – June 2011 Team Leader Job Includes (but not limited to):  Responsible for the behavioral and career development of Teammates  Handles escalated calls  Handles Team coaching sessions   June 2009 – January 2010 Generates daily reports showing team statistics Monitors teammates when taking phone contacts ensuring real time assistance is provided, if needed DISH Network ACSR Job Includes (but not limited to):  Assisting customers with technical concerns regarding home and mobile satellite dish equipment, also handles billing and service changes. TRAININGS ATTENTED: November 2019 Franklin Covey 4 Essential Roles of Leadership Nolledo Hernandez Room, 2F Ayala Tower The Manila Peninsula Hotel, Makati November 2019 Convey Academy for Performance and Excellence: Leadership Training Nolledo Hernandez Room, 2F Ayala Tower The Manila Peninsula Hotel, Makati January 2015 Scenario Based Learning (SBL) Certification 11F PhilPlans Corporate Center Trainagle Drive, BGC October 2013 Quality Behavioral Based Coaching Certification 11F PhilPlans Corporate Center Triangle Drive, BGC March 2010 Leadership Camp 418 Libertad cor. Arayat St. Mandaluyong City March 2010 CCP (Coach Competency Program) 418 Libertad cor. Arayat St. Mandaluyong City EDUCATION:- PHILIPPINE REHABILITATION INSTITUTE INC. 3rd Year-4th Year (Graduate) Bachelor of Science major in Hospital Management - UNIVERSITY OF SANTO TOMAS 2nd Year Bachelor of Arts in Fine Arts major in Advertising Arts - DE LA SALLE-COLLEGE OF SAINT BENILDE 1ST Year Bachelor of Science in Hotel, Restaurant and Institution Mgt. - LA SALLE GREEN HILLS High School Diploma, Loyalty Award. March 2005 - LA SALLE GREEN HILLS Grade School Diploma, Loyalty Award. March 2001 REFERENCES: Aiza Arguillas Sr. Training Manager Convey Health Solutions (- Kristoffer Fabros Team Manager Cognizant (- Carlo Johann Villegas Training Supervisor Sutherland Global Services (- Michael Zamora Team Manager Sutherland Global Services (-