Mark Lester Abejuro | Freelancer Resume

Mark Lester Abejuro ADMIN ASSISTANT | IT PROJECT MANAGER | WEBSITE DESIGNER Currently seeking a challenging role where I can leverage my skills in administration, project coordination, and web design to contribute to organizational success. Open to remote work, freelance roles, or relocation for the right opportunity. PROFILE SUMMARY ● Results-driven professional with a diverse background in administrative support, project management, and web design. Over 6 years of experience coordinating projects, managing daily office operations, and building modern, responsive websites. Known for strong organizational skills, attention to detail, and the ability to manage multiple tasks efficiently under tight deadlines. Passionate about helping businesses grow through streamlined systems and high-impact digital solutions. Metro Manila, Philippines 1428 LinkedIn Profile Personal Portfolio SOFTWARE AND TOOLS Project Management Tools Trello, Jira, Notion, Monday, Asana, GoHighLevel Financial Tools WaveApps (Zoho), Xero, Quickbooks Design and Graphic Tools EXPERIENCES Figma, Gantt, Diagrams, Canva Highland Healthcare Direct LLC., Tampa, Florida Customer Service Experience (Healthcare, Insurance) Communication Tools MAR 2025 - JULY 2025 WhatsApp, Microsoft Teams Key Responsibilities: ➢ Promptly handled an average of 800 outbound and inbound calls per day with a 87% customer satisfaction rate. ➢ Provided accurate and empathetic support to members regarding G-suite, Slack, Viber, Documentation Tools Microsoft Excel, Microsoft Word, GoogleDocs, Google Highland Healthcare’s high-benefit insurance offerings, helping them Sheets understand plan coverage and make informed decisions. Others CITY ENVIRONMENTAL MANAGEMENT DEPARTMENT North Caloocan City Hall Clerk 6 - Administrator AUG 2024 - JUN 2025 Key Responsibilities: ➢ Administrative Support: Provide efficient administrative support to senior management and department heads, including managing schedules, handling communications, and preparing documents and reports. ➢ Document Management: Organize and maintain filing systems, Google Calendar CERTIFICATIONS OPTIMIZING A WEBSITE FOR GOOGLE SEARCH coursera.org HTML5 | CSS3 | RESPONSIVE ensuring accurate record keeping and timely retrieval of documents, WEBSITE DESIGN both physical and electronic.. freecodecamp.org CYBER SECURITY iClean Perth, Perth Australia Website Designer & SEO Specialists ESSENTIALS linuxfoundation.org FEB 2025 - APR 2025 NETWORK SECURITY Key Responsibilities: mygreatlearning.com ➢ Developed visually appealing and user-friendly website layouts for diverse clients. ➢ Implemented responsive design techniques to ensure optimal viewing across various devices. ➢ Applied on-page SEO strategies, including keyword integration, optimized meta tags, alt text for images, and clean URL structures to enhance search engine visibility and rankings. SIPEU - SOLOMON CREDIT UNION LTD., Home-Based Project Lead (GOV’T LOAN APP) SEPT 2024 - OCT 2024 Key Responsibilities: ➢ Identified and resolved project issues and risks, ensuring smooth project execution and delivery. ➢ Monitored project progress, tracked milestones, and reported on project status to senior management. completed on schedule and within budget.. SpreentMedia, Home-Based Designer & SEO Specialists Website JAN 2024 - FEB 2024 Key Responsibilities: ➢ Developed visually appealing and user-friendly website layouts for diverse clients. ➢ Implemented responsive design techniques to ensure optimal viewing across various devices. ➢ Applied on-page SEO strategies, including keyword integration, optimized meta tags, alt text for images, and clean URL structures to enhance search engine visibility and rankings. Alorica Telecommunications Inc., Quezon City Customer Service Representative (Verizon - Telco Account) JUL 2023 - DEC 2023 Key Responsibilities: ➢ Promptly handled an average of 150 customer inquiries and complaints per day with a 96% customer satisfaction rate. ➢ Maintained a knowledge base of the evolving product offerings and improved customer retention by proactively recommending new products to existing customers. RUBY ON RAILS DEVELOPMENT COURSE sololearn.com Greecore Philippines Inc., Tagaytay City Website Designer & SEO Specialists JULY 2022 - MARCH 2023 Key Responsibilities: ➢ Collaborated with clients to understand their needs and translated them into functional website designs. ➢ Utilized industry-standard tools and software to create custom graphics and enhance user experience. Unirises Software Development Services, Makati City Project Manager | Quality Assurance Test Lead FEB 2019 - APR 2022 PM Key Responsibilities: ➢ Orchestrated project planning, scheduling, and resource allocation to meet deadlines and budget constraints. ➢ Facilitated effective communication and collaboration among cross-functional teams and stakeholders. ➢ Identified and resolved project issues and risks, ensuring smooth project execution and delivery. ➢ Monitored project progress, tracked milestones, and reported on project status to senior management. completed on schedule and within budget. ➢ Complete all deadlines and project objectives. QA Key Responsibilities: ➢ Designed and implemented test strategies, plans, and methodologies to ensure comprehensive test coverage. ➢ Managed a team of testers, assigning tasks, and providing guidance to achieve testing objectives. ➢ Conducted test execution, defect tracking, and regression testing to maintain product quality standards. ➢ Collaborated with development teams to prioritize and resolve defects, ensuring timely resolution and product readiness. P02Developers, Quezon City Ruby on Rails Developer 2017 - 2018 Key Responsibilities: ➢ Developed and maintained web applications using Ruby on Rails framework, ensuring high performance and scalability. ➢ Collaborated with cross-functional teams to gather requirements, design solutions, and implement features. ➢ Conducted code reviews, debugging, and optimization to deliver high-quality, efficient code in line with project timelines. Barangay 176 Hall, Caloocan City Data Encoder | Clerk 1 APR 2014 - SEPT 2014 Encoder Key Responsibilities: ➢ Accurately entered and processed data into designated databases and systems. ➢ Ensured data integrity and confidentiality by adhering to established data entry protocols. Clerk Key Responsibilities: ➢ Assisted in administrative tasks such as filing, record-keeping, and document management. ➢ Responded to inquiries from residents and provided information regarding barangay services. ➢ Supported barangay officials in organizing and preparing documents for meetings and events. Responsibilities as Product/Project Manager: 1. Conduct Product backlog refinement sessions, with agreement of Stakeholders, Product Owners and Tech-leads we define the Product and sprint goals. 2. Scheduling & Allocation of team members. 3. Create Trello Boards to monitor the team & Project progress 4. Monitor and mentor team performance - deriving metrics, one-one sessions, KT sessions and performance review 5. Customer Support - address the customer requests, analyze and assign to appropriate assignee and follow up on the tickets until closure 6. Stakeholder Management a. Constantly follow up on the support tickets and update them on the progress. b. Send sprint reports with completed tasks and planned tasks for the next sprint at the end of each sprint. c. Participate on stakeholder meetings, to update status and gather updates on new tasks/SOW d. Ensure detailed MOM is sent keeping the team and management in loop. 7. Maintain Repository on confluence - Create confluence page on new SOW work, Release plans, KT documents, Sprint reports. 8. Perform all sprint ceremonies - Stand up meeting, Sprint Planning, Sprint Retrospective, Sprint demo, Sprint reports sent to management and stakeholders at end of each sprint. 9. Remove Impediments 10.Excellent communication and interpersonal skills. 11.Adept to working in start-up and challenging environments. Responsibilities as Test Lead: 1. Participate in Requirement Gatherings 2. Create Test Strategy/Scope & Test Plan 3. Ensure content and structure of all Testing documents/artifacts are documented and maintained. 4. The document, implement, monitor, and enforce all processes for testing as per standards defined by the organization. 5. Check / Review the Test Cases documents. 6. Keep track of the new requirements/change in requirements of the Project. 7. Escalate the issues about project requirements (Software, Hardware, Resources) to Project Manager / Sr. Test Manager. 8. Organize the status meetings and send the Status Report (Daily, weekly, etc.) to the Client 9. Attend the regular client call and discuss the weekly status with the client. 10. Communication with the Client (If required). 11. Act as the single point of contact between Development and Testers. 12. Track and prepare the report of testing activities like test testing results, test case coverage, required resources, defects discovered and their status, performance baselines, etc. 13. Review various reports prepared by Test engineers. 14. Ensure the timely delivery of different testing milestones. 15. Prepares/updates the metrics dashboard at the end of a phase or after the project. Freelancing Projects SIPEU - SOLOMON ISLANDS — Solomon Island Government Loan Banking & Finance | Website Application SPREENTMEDIA.COM — Digital Marketing Service Company Portfolio | Landing Page GREENCOREPHINC.COM — WasteWater Treatment Service Company Portfolio | Landing Page REVY VPN APP — Proxy | Free Internet Mobile Application VISTA FRESH APP — E-commerce Mobile Application. Corporate Projects Sacred Heart Cooperative — Banking, Financing Website | Mobile Application UNILAB — Pharmaceutical Company Portfolio | Website Application D-LOAD.COM — Loading Station Service Landing Page | Website WHEELTEK.COM.PH — Company Portfolio | Landing Page | Website Application XIVA APP — COVID-19 Vaccination Service Landing Page | Mobile Application BUZZPH.COM — E-commerce Landing Page | Mobile Application JGEXPRESS.COM.PH — Logistics Landing Page | Mobile Application CHEETAH APP — E-commerce Landing Page | Mobile Application