Mark Leroy Brown

Contact: MARK L. BROWN Address: Ventanas Residences Condo 111, Cabo San Lucas, Mexico 23454 E-mail:-Phone: - An energetic, motivated and highly dynamic person with strong working skills and a broad range of hands-on and theoretical experience ranging in many areas. Adept at providing technical support and developing new processes through ongoing work, defect resolution and enhancement solutions. Expert in completing demanding assignments within crucial timelines. Highly articulate, demonstrating excellent interpersonal skills. Strong management skills and methodical aptitude with an innate ability in decision-making, coordinating and synthesize data. I.T. AND NUMERACY Operating Systems: Dos, Win95, 98, NT, XP, Vista, Windows 7, Windows 8, Windows 10, Microsoft SBS 2003 & 2008. Administration of Active Directory Networking: Set up and administrating an office network Symantec Backup Exec: Monitoring of Server backup activity, and troubleshooting any failures. MS SQL Server: 2005/2008 Other Skills: IIS 6.0/7.0, VMWare, Citrix Proficient in MS office and Exchange Efficient in analytical and numerical problem solving techniques. CAREER SPECIFICS Legal Assistant 5/17 – 10/17 Kelley & Grant, P.A. Organized received, scanned to client folders and added to internal email update all postal mail containing legal documents. Contacted potential customers VIA phone or email. Went through intake process for new evictions for clients. Drafted leases to specifications given by clients. Maintained Outlook calendar of client events as far as intaking new evictions and filing complaints utilizing the Florida E-Portal. Corresponded with clients by way of phone, email or in the office. Corresponded with Judge’s Assistants to schedule hearings and/or mediations. Basic training of new incoming interns. Legal Assistant Intern/I.T. Tech 2/17 – 5/17 Kelley & Grant, P. A. Organized received, scanned to client folders and added to internal email update all postal mail containing legal documents. Printed legal documents for mailing at case manager’s request. Uploaded earned credits for Landlord/Tenant seminar attendees to the state. Assisted attorneys with the setup and breakdown for Landlord/Tenant seminars. Performed miscellaneous technical support duties as needed. Student Legal Assistant Intern 9/16 – 11/16 Brown-Burton & DeMicco, PLLC Maintained client folders (physical and digital) with all correspondences, invoices and medical records. Prepared same files for audit being conducted by the Broward County School Board (client) Transcribed digital audio into draft letters and/or documents to be submitted to the court electronically. Was responsible for mailing documents out to clients. Received incoming mail and packages Network Support Engineer 7/10 – 2/14 Scriptlogic Corporation/Quest/Dell Provided software support for Desktop Authority (proprietary software) and also configured, administered, maintained, and supported Windows NT/2000/2003/2008 domain infrastructure environments. Configured and deployed developmental environments for 3rd party product testing and troubleshooting. Configured and supported TCP/IP networks. Supported Windows patch management for Windows NT/2000/2003/2008 domain environments. Worked with pre-written SQL scripts to test SQL database functionality. Operations Supervisor 10/06 – 6/10 Legal Computer Consultants Duties continue to consist of the same required for the previous two positions, but handling the entire load now. Responsible for troubleshooting client server Symantec Backup Exec issues on a daily basis. Ordered DSL and T1 Internet service for clients as needed. Operations Assistant Supervisor 12/05 – 10/06 Legal Computer Consultants Duties still consist of the same as were required as an intern, the exception being that more volume was added. Intern 11/04 – 12/05 Legal Computer Consultants Duties consist of, but are not limited to assisting clients with computer related issues regarding networking, 3rd party hardware/software, all Windows Operating Systems, MS Exchange, remote desktop connections, etc., either by telephone or remotely accessing their PC or server. Scheduling technicians to go onsite if needed. Preparing quotes and ordering hardware or software required by the client. Inventory of supplies and computer equipment delivered by UPS, FedEX, etc. Performing hands on repair of faulty computers brought into the office. Delivery of equipment to client offices as needed. Computer Technical Support 7/98 - 5/99 The Answer Group Job entailed rendering phone support to commercial laptop customers running Dos, Windows 3.1, 95, 98, or NT. Also responsible for troubleshooting breakdowns on units and setting up work dispatches, whether it is for onsite work or to have unit picked up. Full documentation in company database. EDUCATION Broward College AMERICAN BAR ASSOCIATION Approved - Legal Assisting Program (President’s List for academic excellence) Bordercom International in Miramar, Florida Certificate of Completion for A+, Network+, MCSE and CCNA Full Sail Real World Education in Winter Park, Florida Associate of Science in Game Design Cleveland Heights High School in Cleveland Heights, Oh. Diploma ORGANIZING, PLANNING & MANAGEMENT Able to continuously meet targets and surpass expectations. Able to develop, coordinate, delegate and plan work activities. Dealing calmly and professionally with challenging situations. Improving margins and maintaining a high quality service to clients. Articulate and well presented. Having the necessary drive and enthusiasm required for a tough competitive industry. Quick learner, possessing a broad range of experience, highly motivated, and have the ability to work in structured and unstructured environments and initiating career awareness and self-monitoring on my overall progress. REFERENCES Weavy Garcia (Co-worker at Scriptlogic/Quest/Dell) Email:-Cell:- Apryl Cowher (Co-worker at Scriptlogic/Quest/Dell) Email:-Cell:- Mary Terwilleger (Long-time friend) Email:-Cell:-