Mark Kevin Ducusin

I am a dedicated and results-driven customer service professional with over 11 years of experience in delivering exceptional support across various channels. My background includes 7 years in a supervisory and coaching role, where I led high-performing teams, improved service processes, and ensured consistent customer satisfaction.

I’ve also spent 2 years on a Customer Service Manager trainee track, gaining hands-on experience in team leadership, performance analysis, and strategic decision-making. In addition, I’ve worked as a freelance Virtual Assistant for a year, supporting clients with administrative tasks, CRM management, email handling, and live chat support—all in a remote setup.

I’m known for my strong communication skills, calm and solution-oriented mindset, and ability to build positive relationships with both customers and team members. Whether working independently or as part of a team, I strive to exceed expectations and bring value to every interaction.