Mark Kevin Bonus
Customer Service Representative
Goal-oriented and result-driven customer service professional with demonstrated ability
to provide excellent customer service, improve efficiency and form strong relationships
with colleagues, with strengths in knowledge of client process and effective
communication. Track record of exemplary performance, reliability and punctuality
dedicated to exceed corporate goals. Values collaboration and a dynamic problemsolver who goes the extra mile to ensure 100% client satisfaction.
Contact
Phone
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Work Experience
April 2022 - November 2025
Peak Support l Taguig, NCR
Email
Customer Service Associate
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Provided exceptional service to customers in an accurate, efficient and respectful
manner on every interaction as measured by different performance metrics.
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Committed to customer satisfaction and experience ensuring that all correspondences
are handled professionally based on the quality guidelines set by the client. Met and
exceeded client mandated KPI's ensuring consistent performance. Has knowledge,
Unit 313 Bldg. A1, Urban Deca Homes,
Marilao, Bulacan 3019
Education
understanding, and compliance with Peak Support policies and
Demonstrated punctuality and reliability on attendance and schedule.
procedures.
2020 - 2022
TTEC l Quezon City, NCR
2009 - 2012
Customer Service Representative II
BA Journalism
Responded to telephone inquiries, providing excellent service to customers inquiring
about billing, equipment and network concerns. Listened attentively to caller needs to
ensure positive customer experience. Strived for quick complain resolution; commended
by supervisor for the ability to resolve problems on the first call and avoid escalation of
issues.
Polytechnic University of the Philippines Manila
2005 - 2009
High School Diploma
Sto. Rosario Sapang Palay College
Skills
Adaptability
Communication
2019 - 2021
Concentrix l Quezon City, NCR
Customer Service Representative
Handled above 30 calls daily, with duties including signing up new customers,
retrieving customer data, presenting relevant product information, and cancelling
services. Received an average of 85% customer satisfaction rating, 10% higher than
company average. Provided basic technical support for clients on a wide range of
company products.
Data Analysis
Problem Solving
Reporting
Intermediate MS Excel Skills
2016 - 2019 D.M. Consunji Inc. l Makati, NCR
Asset Management Staff
Responsible for all aspects of the logistics supply chain, development and optimization
of site logistics solutions to meet the needs of the project. Managed the movement of
people, goods and equipment at the construction site and control site facilities
management. Leveraged on MS Excel for data evaluation, calculations, inventory
tracking, demand planning, scheduling, and many other functions.
Interests
Creative Arts
Sports
References
Cybell De Guzman
John Garcia
Team Leader, Peak Support
Team Leader, TTEC
Phone:
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Phone:
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Email :
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