Mark Kenneth Robles

Mark Kenneth Robles Sales and Operations Administrator Caloocan City, NCR, Philippines - - Mark Kenneth Robles PROFESSIONAL SUMMARY As a committed Sales and Operations expert, I bring over seven years of advanced experience in the realms of supply chain coordination, customer support, and administrative operations. My track record showcases a proven proficiency in overseeing comprehensive logistics processes, liaising with global partners, and securing prompt order fulfillment across various sectors. I am adept in sales support and client relationship management, with a keen emphasis on streamlining processes and fostering teamwork to drive service excellence and operational efficiency. My capabilities extend to managing high-volume shipments, tackling intricate challenges with poise, and bolstering business expansion through strategic support initiatives. RESPONSIBILITIES Provided administrative and operational support to sales teams, ensuring seamless coordination across departments. Responded to internal and external inquiries, ensuring timely resolution in line with established SLAs. Coordinated with domestic and international partners to ensure timely delivery of goods and services. Monitored cargo readiness and delivery orders to ensure on-time performance and customer satisfaction. Handled end-to-end supply chain processes from order entry to final delivery at distribution centers. Liaised with carriers, warehouses, and clients to coordinate shipment schedules and resolve logistics issues. Managed up to 300 shipments and 500 purchase orders weekly, ensuring accuracy and timely execution. Oversaw documentation retrieval from carriers and consignees for claims, compliance, and invoicing. Assisted in improving workflow processes to increase operational efficiency and team productivity. • • • • • • • • • WORK EXPERIENCE 06/2022 – present Sales and Operations Administrator, Booth and Partners Inc. Full-Time Role Description: Collaborated effectively with the sales team to ensure operational alignment with monthly and quarterly sales objectives. Managed the order fulfillment process, overseeing logistics to guarantee on-time delivery and uphold customer satisfaction. Served as a key liaison between sales and operations departments to facilitate seamless integration of strategies and goals. Monitored inventory levels and coordinated with suppliers to maintain supply chain efficiency. Addressed customer inquiries and issues, providing highquality service and support to enhance client relations. Implemented process improvements to streamline operations and increase productivity within the sales and operations teams. • • • • • • Makati City, Philippines 2019 – 2022 Supply Chain Coordinator, Acquire BPO Full-Time Supply & Logistics Chain Coordinator Role Description: Managed inventory levels to optimize stock and reduce holding costs. Coordinated with suppliers to ensure timely delivery and quality compliance of goods. Implemented supply chain strategies to improve efficiency and reduce lead times. Collaborated with cross-functional teams to resolve any supply chain issues. Negotiated contracts and pricing with vendors to achieve cost savings. Monitored logistics to ensure on-time delivery and customer satisfaction. Utilized ERP systems for order processing and supply chain management. Developed and maintained relationships with key suppliers and logistics partners. Reason for Leaving: Looking for Career advancement opportunities. Pasig City, Philippines • • • • • • • • 2018 – 2019 Technical Support Specialist, Concentrix/CVG Mandaluyong City, Full-time Philippines Microsoft Windows Technical Specialist Role Description: Provided technical support via phone, email, and chat to resolve user issues efficiently. Troubleshot hardware, software, and network problems, documenting solutions in a knowledge base. Escalated complex issues to senior technical staff while maintaining clear communication with customers. Conducted remote desktop sessions to directly address and fix user technical difficulties. Maintained high customer satisfaction ratings by delivering timely and accurate support. Assisted in creating and updating technical documentation and user manuals. Trained new staff on technical support processes and company-specific systems. Performed regular system backups and recovery procedures to ensure data integrity. Reason for Leaving: Personal Reasons • • • • • • • • 2017 – 2018 Customer Service Specialist, [24]7.ai Seasonal Role Online Retail Store Role Description: Managed high-volume inbound customer calls with a focus on resolution and satisfaction. Resolved customer issues and complaints with empathy and in accordance with company policies. Maintained up-to-date knowledge of products, services, and promotions to provide accurate information. Documented all customer interactions in CRM system, ensuring clear and concise records. Collaborated with cross-functional teams to address and solve complex customer inquiries. Consistently met or exceeded key performance indicators, including call handle time and customer satisfaction scores. Processed orders, returns, and exchanges with attention to detail and efficiency. Reason for Leaving: Seasonal Role Taguig City, Philippines Technical Support Specialist, Sitel Philippines Full-time Role Canadian Telco Account Role Description: Managed ticketing system to document, prioritize, and resolve customer support requests efficiently. Provided technical support and troubleshooting for hardware issues via phone, email, and chat. Maintained a high level of customer service with a focus on resolving issues on the first contact. Created and updated knowledge base articles to assist customers with self-service and reduce ticket volume. Collaborated with cross-functional teams to escalate complex issues and ensure timely resolution. Assisted in the configuration and setup of Satellite Cable hardware for end-users. Reason for Leaving: Lack of Career Growth. Pasig City, Philippines • • • • • • • 2015 – 2016 • • • • • • 2015 – 2015 Customer Service Representative, Teleperformance Mandaluyong City, Full-time Role Philippines Financial Account Role Description: Demonstrated strong problem-solving skills by addressing customer inquiries and concerns with precision and care. Maintained composure and professionalism in a fast-paced financial service environment. Developed a deep understanding of financial products and services to provide accurate information to customers. Adhered to company policies and regulatory standards during all customer engagements. Reason for Leaving: Account was pulled out from the Company. • • • • EDUCATION Bachelor in Science - Information Technology, STI College Undergraduate Caloocan City, Philippines INTERESTS Writing Reading Music Movies/Films Video Games Engage in outdoor activities REFERENCES Mikel Reyes, Supply Chain Coordinator I Charlene Cunana, Transportation Procurement Charito Pineda, Operations Manager DECLARATION I hereby declare that all the information contained in this resume is in accordance with facts or truths to my knowledge. I take full responsibility for the correctness of the said information. Mark Kenneth Topacio Robles SKILLS Vendor Relationship Management Adaptability & Flexibility Negotiation Time Management CRM/ERP Tool Utilization TMS Tools (DSG, SAP TM, OTM) Operations Management Microsoft Office Apps Organizational Skills Attention to details Problem-Solving