Mark Joy Dela Cruz

With nearly 9 years of combined experience in customer service, technical support, recruitment, admin, and general virtual assistance, I bring a wealth of knowledge and diverse skills to the table. I am a career-driven, passionate, hardworking, proactive, resourceful, and organized individual with a keen eye for detail. I enjoy delegating repetitive tasks and, most importantly, have a willingness to help the client or business become successful. 

Throughout my career, I have become proficient in using various customer service tools and software, and CRM systems and so am profecient in using Google Suite, Trello, Amazon E-commerce, recruitee, calendly, ticketing platforms, and communication channels. My skills encompass active listening, problem-solving, conflict resolution, multitasking, and building strong customer relationships.

By leveraging my extensive and diverse experience to clients, honed skills, and a genuine passion for delivering exceptional service. With my ability to adapt to diverse environments and a commitment to continuous learning, I am confident in my ability to exceed expectations and contribute significantly to the success of your business. 

What drives me to become a part of your team is the opportunity to contribute my extensive experience and skills to a dynamic and customer-focused environment. I am passionate about delivering exceptional service and am eager to bring my diverse skill set to a team that values excellence and innovation. My goal is to support your team in achieving its objectives and enhancing overall customer satisfaction.