About
Total
of
9
years
of
experience
in
customer service field. From telco phone
support, ecommerce customer service
to becoming a member of trust and
safety team as a content moderator for
an app.
Education History
Mark Joseph
Quinto
VIRTUAL ASSISTANT
Contact
B14 L8, Mabini St., Molino
Homes II, Brgy. Salitran III, City
of Dasmarinas, Cavite,
Philippines
--
Certifications
Gorgias Basic Agent Training
Gorgias Online Academy
Short Course
Associate Degree in
Computer Science
-
Asian Institute of Computer
Studies - Dasmarinas
Basic in CISCO, Java, Oracle and Visual Basic.
Work Experience
January 2019 - Present
TaskUs Inc.
Content Moderator
Moderated social media user's profile to
help build a healthy and harmless social
media environment.
Applied updated guidelines in screening
each profile for a better decision making.
TaskUs Inc.
May 2016 - December 2018
Email Support Representative
Assisted customers through email about
their queries on their orders.
Refunded customers for their unfulfilled
orders.
Teleserv Inc.
June 2013 - March 2016
Customer Care Officer
Called the customers who called the
hotline to conduct a satisfactory survey
about their overall service experience.
Documented customer's suggestions and
comments and escalating it to the
management for a review.
