Hi! My name is Mark. A tenured and versatile BPO agent. Assisting customers and clients has been my bread and butter over the past 5 years. I was able to deliver high performance over my entire BPO journey. I was able to do that by setting concrete goals and by providing excellent customer service in every interaction I make with my customers and clients. I can easily adapt to new environment/client. I am a fast learner. I am a versatile worker. I can do admin works, customer service and technical support job. I can write professional emails, too. I can work with minimal supervision and I can work smoothly with other teams/departments as well since I became a Subject Matter Expert.