Mark Joseph Garcia

MARK JOSEPH GARCIA VIRTUAL ASSISTANT Profile Highly organized and efficient in fastpaced multitasking environments with an outstanding background in customer relationship management tools, customer service, sales, and banking; dependable and punctual with a high level of integrity and accuracy. Contact --www.linkedin.com/in/markjg Blk 69 Lot ai3 3rd Street, Phase 4 Molino4, Bacoor, Cavite, Philippines Skills Engaging Personality Critical Thinker Exceptional problem solver Skilled multi-tasker Active listening skills Excellent in Customer Service Mastery of Microsoft Excel Rapid Data Entry with 55 WPM Experience with Google CRM Experience with Microsoft CRM Experience with Oracle and EDI tool Experience with Salesforce tool Education OLIVAREZ COLLAGE -) Bachelor of Science in Nursing Experience MYOUTDESK, LLC. -) (KELLER WILLIAMS HERITAGE) General Virtual Assistant (Transaction Coordinator) Reviewing and processing the one to four-family residential contract from both sides of clients (buyer and seller) Outbound call to acquire updates from the client Inbound call to handle the inquiry about any property Accomplish compliance paperwork and upload in the CRM system Post content on social media on a daily basis Create and edit Photo/Videos for social media content purposes Organize Appointments in the calendar Manage customer service via email HCL TECHNOLOGIES PHILIPPINES INC. (GOOGLE LLC) -) Subject Matter Expert of Order Management (Senior Customer Service Representative) Validate the orders for Google with designated internal Google tools and Salesforce CRM. Process and book orders for Google that will be subjected to provisioning Provide customer support to enterprise customers Collate Weekly reports, and collect teams’ performance and productivity to be presented to the Google Department and Program Managers Facilitate refresher training for process improvement SERVICE SOURCE INTERNATIONAL PHILIPPINES, INC. (HITACHI, LTD.) (APR 2019 - SEPT 2019) Operations Service Specialist Generating sales quotations for customers using a dedicated database and financial systems Ensure the integrity of client information maintained in the database and CRM systems Generate reports for internal use by mining information from various computer packages Manage external and internal queries in a professional, client-orientated manner Checking the data integrity of purchase orders and invoices Work with team members and reporting lines to further enhance existing processes to ensure maximum automation and efficiency INFOSYS BPM (NOV 2018 - MAR 2019) (MICROSOFT CORPORATION) Process Executive Validate and process agreements for Microsoft as assigned utilizing MS internal tools. Process and manage orders for Microsoft as assigned utilizing the required electronic commerce tools. Support month-end closing activities and ensure no revenue is left. Work closely with other Microsoft departments, Subsidiaries to proactively meet and exceed customer expectations. Validate and manage return requests from partners based on the terms and conditions of the channel partner guide associated with agreements and authorizations. Respond and resolve transactional customer issues and queries with established SLA. Conduct reporting and analysis resulting from executed projects and initiatives (FEB 2017 - NOV 2018) ARVATO CORPORATION (MICROSOFT CORPORATION) Transaction Specialist Validate and process agreements for Microsoft as assigned utilizing MS internal tools. Process and manage orders for Microsoft as assigned utilizing the required electronic commerce tools. Support month-end closing activities and ensure no revenue is left. Work closely with other Microsoft departments, Subsidiaries to proactively meet and exceed customer expectations. Validate and manage return requests from partners based on the terms and conditions of the channel partner guide associated with agreements and authorizations. Respond and resolve transactional customer issues and queries with established SLA. Conduct reporting and analysis resulting from executed projects and initiatives CUSTOMER FRONTLINE (FEB 2015 - DEC 2016) SOLUTIONS (PHILIPPINE LONG DISTANCE TELEPHONE COMPANY) Teller Double checks payment details such as account number, bill due date, bill amount due, and amount paid before saving the transaction into the system. Print system-generated reports, which will be used for reconciliation and auditing. Ensures that cash and check amounts on hand plus credit card transactions match total collections of the day. Transmits collection to PLDT Central Server on the same day of the transaction. Deposits collections before the designated bank’s clearing cutoff time.