MARK JOSEPH B. BONDAD
#121 Barleta St. San Pablo City, Laguna--•
CAREER OBJECTIVES
A position in data entry and/or accounting where skills in spreadsheet development and
troubleshooting can improve efficiency and enhance profitability.
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WORK EXPERIENCE
Concentrix (Account Expert) March 28 ˗ July 30 2022
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IQOR Corporation (Account Expert) July 2019– January 2022
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Alorica Corporation (Customer Service Representative) February – December 2016
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Versant Chat Solution (Email Handling) October 2008 – June 2010
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Jollibee Corporation (Service Crew) August 2005 – March 2006
ON JOB TRAINING
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Sunlife (ISO)
2F El Coco M. Paulino Building, San Pablo City, Laguna
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A to Z Trucking Service
Km. 84 Maharlika Highway, San Pablo City, Laguna
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EDUCATIONAL ATTAINMENT
Bachelor of Science in Business Administration
Major in Financial Management
Dalubhasaan ng Lunsod ng San Pablo
May 2019
EDUCATIONAL BACKGROUND
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San Pablo Colleges-
St. Joseph School-
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SEMINARS ATTENDED
Call Center Training Lunsod ng San Pablo Municipal Hall
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Free Call Center Intensive Training Teletech Lipa July – December 2008
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CAREER HISTORY
Macy’s Credit Customer Service worked as a Customer Service Representative on a US
Account which is Macy’s (US Based mall) and worked for 10 months. My job is
Handling Payments, Billing Questions, Credit Card Inquiries, Disputes, Fraudulent
Transactions, Technical Support and Escalating Calls and all questions regarding their
Macy’s Account.
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IQOR (T-Mobile) worked as an account expert on handling their accounts within
California for their postpaid service. Handling general inquiries, payments, account
update, basic trouble shooting and fraud filing mostly monitoring account.
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Concentrix (Sprint) Worked as an account expert for Billing accounts, sales pitching,
technical support and basic trouble shooting in Chicago, IL market.
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AREA OF EXPERTISE
Customer Service, Technical Support, Email and Chat Support, Data Entry, Admin
Assistant
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Finance Analization
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Accounting Report and Recording Financial Transactions
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English Communications
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MS Office Expert
PERSONAL BACKGROUND
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Nickname: Mark
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Religion: Roman Catholic
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Height: 5’2 cm.
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Weight: 110 lbs.
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Birthdate: October 29, 1984
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Citizenship: Filipino
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Age: 37
CHARACTER REFERENCES
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Sonia Jamito
College Professor
Dalubhasaan ng Lunsod ng San Pablo-
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Joseph De Mesa
Proprietor
Brgy. 2-D San Pablo City, Laguna-
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GenovevaGenovine Puerto
IQOR Sta. Rosa - Supervisor
Sta. Rosa, Laguna-
I do hereby certify that the above information is true and correct within my knowledge.
Mark Joseph B. Bondad
