Mark John Rey Ferrer

MARK JOHN REY FERRER CHAT SUPPORT REPRESENTATIVE PROFESSIONAL SUMMARY RELEVANT EXPERIENCE Enthusiastic and ambitious customer service specialist with wide- spread transferable skills in management , sales, and operations. Concentrix PH | June 2020 - January 2021 Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction. Timely and professional with extraordinary communication skills and ability's to build and cultivate relationship to drive business retention. Chat Support Representative (NIKE North America) -Addresses customer service inquiries in a timely and accurate fashion. -Respond to customers on chat -Use decision-making skills in responding for clients -Suggest, promote and guide clients on filing complaints, refunds, and replacement -Make use of the system in searching for products and answers -Converse with clients in a polite and professional manner -Use discretion in providing information to clients -Manage multiple tasks or cases simultaneously without supervision -Manage the service requests of customers through different access channels Chat/Email/ Social Media Support (Cignal TV) SKILLS Proficient Troubleshooter Online Marketing Project Management Customer Service Expert Accurate Data Entry Internet Research Email Management Speed Typing Skill Diverse PC knowledge Creative Problem Solving MS office Proficiency Multi tasking Chat skills Web design Inspiro PH | April 2017 - March 2020 -Provided accurate and appropriate information in response to customer inquiries thru call, chat and email. -Built customer loyalty by placing follow up calls for customers who reported product issues. -Crazy good at multitasking - you will be handling multiple online chats at once -Resolve software and technical questions for customers efficiently and effectively SCHOOL BACKGROUND OUR LADY FATIMA UNIVERSITY BA Science Information Technology- HOW TO CONTACT ME Email:-