Mark John Peña

 Mark John Peña Primarry Phone: (- Secondary Phone: (- Skype ID: mj_pineapple Email Address:- Personal Details Marital Status: Married Educational Background High School: St. John’s Institute (Chinese School) Year Graduated: 1994 College: University of Negros Occidental-Recolletos Degree: Bachelor of Science in Medical Technology Year Graduated: 2000 Key Skills Human Resources Office Management Human Resources/ Office Policy Making/Policy Revisions Proper Business Correspondence Liaising Employee Training & Development Coaching & Mentoring Purchasing Recruitment Work Experiences Company: Farabi Petrochemicals Nature of Industry: Petrochemicals Location: Jubail Industrial City, Kingdom of Saudi Arabia Employment Date: October 15, 2016–October 30, 2017 Job Title: Administrative Assistant/Secretary Job Profile: Answers phone calls in a professional manner and forwards it to the concerned Collate, verify and certify timesheets of different engineers. Book airline tickets accordingly. Plan and create calendar of activities for each respective managers. Collaborate with the engineering staff and other related departments as to the documentation of work. Provide on a timely manner gate pass to visitors Laisse and collaborate with government relations to secure entry and exit visas for travelling staff and managers. Contributes to team effort towards making company goals a realization Company: Ahmed Abdul Wahab Naghi & Sons (Al Naghi) Nature of Industry: Pharmaceutical/Logistics Location: Jeddah, Kingdom of Saudi Arabia Employment Date: August 2013-August 2016 Job Title: Compliance Officer for H.R. Job Profile: Formulate policies and standards that would serve as the blue print for future HR references. Create SOP's and work instructions geared to create a seamless work environment. Conduct audit inspections for different departments to target areas of improvements and ensure compliance of SOP's. Liaise with company directors for policy revision to fine tune certain areas for improvement. Collaborate with the Human Resource Department and Legal Department on necessary updates and to apply this to future policy revisions. Contributes to team effort towards making company goals a realization Company: T.E.S.D.A.-La Consolacion College Bacolod Nature of Industry: Training & Development/ ( Educational Institution/ Business Process Outsource) Location: Bacolod City, Philippines Employment Date: January 2013-July 2013 Job Title: Training and Development Lead (Contract Based Employment) Job Profile: Prepare and create training modules for the development of trainees intending to venture into the BPO industry. Collaborate with the Program Head to formulate programs geared to recruit possible trainees to work with the BPO industry. Liaise with different BPO providers in the community to create affiliate programs for the trainees to put their trainings into proper perspective Runs the group/divisional training function by implementing the established programs and developing new ones in coordination with departmental head to ensure accordance with overall objectives. Maintains necessary records on all employees under training and development, and submits periodic reports on progress of individual trainees and/or the entire program to departmental head. Assists department head to develop candidates to meet positions within the BPO industry by analyzing positional needs and proper job profiling, Provides recommendations, guidance, advice, monitoring, and assistance to the organization on training and development progress. Company: Samsung Engineering KSA Nature of Industry: Engineering, Procurement and Construction (Oil & Gas) Location: Eastern Provinces (Jubail, Al Ahsa, Khatif), Kingdom of Saudi Arabia Employment Date: October 14, 2011---October 13, 2012 Projects Assigned: Samsung Wasit Gas Turbine Project, Samsung Maaden Aluminum Plant, Samsung-Shaybah Gas Project Job Title: General Affairs Head Administrator Job Profile: Assist the admin manager in implementing site rules and policies and as well discharge the following functions: Maintains workflow by studying methods; implementing cost reductions; and developing reporting procedures. Creates and revises systems and procedures by analyzing operating practices, recordkeeping systems, forms control, office layout, and budgetary and personnel requirements; implementing changes. Develops administrative staff by providing information, educational opportunities, and experiential growth opportunities. Resolves administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions. Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques. Provides in timely manner relevant job information by answering questions and requests. Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies. Completes operational requirements by scheduling and assigning administrative projects; expediting work results. Acts as liaison officer with client (ARAMCO) Overall Fleet Management/Driver Management Assist and collaborate with respective department personnel in the recruitment of key positions. Conducts primary interview and proper setting of expectations with prospective candidates needed for various positions. Assists department head to develop candidates to meet positions within the oil and gas industry by analyzing positional needs and proper job profiling vis a vis job requirements Acts as company troubleshooter in settling various worker’s grievances and concerns. Contributes to team effort by accomplishing related results as needed. Company: Hyundai Engineering & Construction Nature of Industry: Engineering, Procurement and Construction (Oil & Gas) Location: Jubail, Kingdom of Saudi Arabia Employment Date: June 2010---June 2011 Project Assigned: Khursaniyah Gas Plant (Jubail, K.S.A.) Job Title: Office Administrator (General Affairs) Job Profile: Mostly my tasked encompasses that of somebody who works in a typical office. My work includes but is not limited to the following: Payroll Preparation Attendance Monitoring Meting Disciplinary Action Preparation of Reports Act as Liaison between various sub-contractors in settling inter contractor disputes. Attending to workers accommodation concerns Issuance of Camp ID’s/ gate passes/ mess hall Id’s Labor Debriefing Laying out of company’s policy Company: Transcom Asia/ Comcast Cable Nature of Industry: Business Process Outsource (Call Center) Location: Araneta Street, Bacolod City, Negros Occidental, Philippines Employment Date: March 2010-June 2010 Job Title: Asst. Call Center Manager Job Profile: I was accepted under the account of Comcast cable which has coverage mostly among North American states. I was tasked to handle around 25 agents at most and since my account was still in the infancy stage and most employees were new at the job, mentoring them the rudiments of customer service and call handling often takes most of my time. Likewise under my supervision as well involves management of 12 team leaders. The following are my job profile: Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews. Develops call center systems by developing customer interaction and voice response systems, and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementations. Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades. Accomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. Meets call center financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. Prepares call center performance reports by collecting, analyzing, and summarizing data and trends. Maintains equipment by evaluating and installing equipment; developing preventive maintenance programs; calling for repairs; evaluating and implementing upgrades. Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies. Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Company: Teleperformance USA/ AT&T Internet Services Nature of Industry: Business Process Outsource (Call Center) Location: Magsaysay Avenue, Bacolod City, Philippines Employment Date: Feb 2007-March 2010 Job Title: Technical Support Supervisor Job Profile: I was hired as a supervisor for AT&T Internet Services and was tasked to handle at most 22 technical agents. My job includes but is not limited to the following: One on one call coaching or mentoring right after call monitoring (usually done by remote or side by side monitoring) Attendance Monitoring Setting proper expectations on client KPI’s and that this must be met thru proper coaching and motivation Team coaching Payroll encoding Meting disciplinary actions Company: Sykes Asia / S.B.C. Global Internet Nature of Industry: Business Process Outsource (Call Center) Location: Subang Daku, Mandaue City, Province of Cebu, Philippines Employment Date: July 2004- December 2006 Job Title: Technical Support Representative Job Profile: I was part of the group under the SBC global internet company and my job profile includes answering customers request regarding their internet concerns, request for tech dispatch and providing world class customer service. Company: Dispo Philippines Location: Ortigas Development Center, Mandaluyong City, Philippines Employment Date: February 2002- May 2004 Job Title: Hospital Sales Representative Job Profile: I was tasked to market laboratory supplies and equipment to various laboratories across the country. I was also tasked to create demand for my various laboratory disposables and equipment’s (e.g. syringes, laboratory gloves) Company: JL Oriental Realty Corporation: A family owned corporation whose vision was to promote various real estate properties in the Island of Negros Occidental. Our company was the marketing arm of various local land developers in the region (e.g. Villa Angela Subdivisions) Employment Date: February 1995-December 2001 Location: Bacolod City, Negros Occidental Job Title: Corporate Secretary Job Profile: Since it’s a family owned business I was tasked to properly safe keep documents, prospect calling, attend to customer inquiries,attend company deliberations and plans, notes transcribing, email correspondence and other corporate related task needed by the company. PERSONAL REFERENCES: 1. Mr. Winston Moraña Job Profile: Freelance Real Estate Broker Contact Number: (- Address: Bacolod City, Philippines 2. Mr. Paul Nacino Job Profile: Compliance Division Head Company: Al Naghi & Sons Address: Jubail, Kingdom of Saudi Arabia Contact Number: (- 3. Mr. Neil Relota Job Profile: Medical Sales Representative Company: Medpharma Contact Number: (- Address: Bacolod City, Philippines I certify that the above information is current and true to the best of my knowledge. Mark John Peña (SGD.) Applicant