Mark John G Rellama | It Help Desk, Technical Support, Network...

Provided Tier 1 IT support to non-technical internal users through deskside support services.
Built and provided basic end-user troubleshooting and desktop support on
Windows, Linux and Mac systems.
Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Installed, modified and repaired software and hardware to resolve technical issues.
Assisted customers in identifying issues and explained solutions to restore service and functionality.
Managed customers' expectations of support and technology functionality in order to provide positive user experience.
Resolved escalated issues by serving as subject matter expert on wide-ranging issues related to different types of software.
Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Performed tests of functionality, security and performance of different workstations and devices.