Mark John G Rellama
$7/hr
It Help Desk, Technical Support, Network Troubleshooting, Desktop Applications
- Reply rate:
- 40.0%
- Availability:
- Full-time (40 hrs/wk)
- Location:
- Laguna, Calabarzon (Region Iv A), Philippines
- Experience:
- 5 years
Other
About
- Provided Tier 1 IT support to non-technical internal users through deskside support services.
- Built and provided basic end-user troubleshooting and desktop support on
- Windows, Linux and Mac systems.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues related to different types of software.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Performed tests of functionality, security and performance of different workstations and devices.
Skills
- Hardware
- Application
- Office 365
- Microsoft Exchange
- Google Cloud
- ServiceNow
- Technical Support
- IT (Information Technology)
- Microsoft Office
- Customer Service
Languages
