Mark John Febrio

Mark John G. Febrio #53 Birch Ave. Wood Estate Village 2, Molino 3, Bacoor, Cavite E-mail Address:-Mobile #: - / - OBJECTIVE: To obtain a position in your organization wherein I can develop my skills and gain more knowledge regarding the industry, so that I can be equipped with the right tools to be competitive to work and to develop good working relationships with my colleagues. PERSONAL DATA: AGE: 29 years old BIRTHDATE: August 7, 1987 CIVIL STATUS: Single CITIZENSHIP: Filipino LANGUAGES/DIALECT SPOKEN: English and Tagalog EDUCATION: TERTIARY: 2004-Undergraduate Mapua Institute of Technology Intramuros Manila Electronics and Communication Engineering SECONDARY: -Statefields School Inc. Molino, Bacoor, Cavite PRIMARY:-University of Perpetual Help Dalta System Molino, Bacoor, Cavite WORK EXPERIENCE: Company: Genpact Phil. LLC November 9, 2012 – June 8, 2017 Position: Senior Process Associate / Escalations Accounts handled – Green Dot Identify and assess customers’ needs to achieve satisfaction. Build sustainable relationships of trust through open and interactive communication. Provide accurate, valid and complete information by using the right methods/tools. Provides support on a wide variety of litigation matters and regulatory investigations in the financial services sector.  Work on a mix of business as usual litigation for financial institutions and also high profile, complex matters Strong problem solving capabilities. Ability to analyse complex factual situations and distil the key issues clearly and concisely. Handles fraud and escalations. Company: Convergys August 2011 – July 2012 Position: Receivables Management Accounts handled – AT&T Prepares work to be processed by gathering, sorting, organizing, and recording data, information, and documents. Completes enrollments by analyzing and auditing documents, tapes, and transmissions; researching and resolving processing problems. Provides information by collecting, analyzing, and summarizing information; responding to requests. Resolves complaints by investigating issues and composing responses; referring non-standard complaints Company: Teleperformance February 2010 - June 2011 Position: Mobility Collections Accounts handled – AT&T Provides timely resolution of client inquiries as the point of contact for AT&T Mobility clients including activation, service, billing, and equipment inquiries Asks necessary questions in order to troubleshoot technical service issues determining root causes of problems and finding appropriate resolutions Proactively explores and anticipates clients' future  needs with an ability to recommend and educate the client on value-add services and products Builds relevant professional relationships with internal contacts Accurately obtains, documents and confirms client personal information *Character reference available upon request.