Mark Jofiel G. Jaylo

Mark Jofiel G. Jaylo PROFILE WORK EXPERIENCE Strategic-minded Sales professional promoting expertise in sales and marketing coupled with more than 5 years in customer service role. Excels in streamlining processes to improve overall focus and efficiency. Excellent reputation for resolving problems and improving customer satisfaction. Accomplished Sales driven to lead sales teams to achieve record-setting revenue gains. Manage customer accounts and generating more than $60,000 in revenue per month Sales Executive Highland Park Lapidary,1 Main Street Whitinsville MA 01588 United States 02/2021 – 07/2021 • • • • • CONTACT • PHONE:- • Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction. Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies. Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals. Coached employees in successful selling methods and encouraged cross-selling to drive revenue. Consulted with customers to assess requirements, offer product recommendations and resolve technical issues after sales. Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction. Managed end-to-end management of transactions, including financial records, ordering, purchasing, shipping and support. LINKEDIN: https://www.linkedin.com/in/markjofiel-jaylo-b2/ EMAIL:- Phone Banker Wells Fargo Inc.,1180 Wells Fargo Drive, McKinley Hill, Upper McKinley Road, Taguig City 04/2019 – 09/2019 • KNOWLEDGE IN USING: • Shopify HubSpot freshsales Freshdesk Dear System Shopify FreshCaller ShipStation Zoho Slack • • • • • • • • • • • Improved customer satisfaction by going above-and-beyond to answer questions and offer expert support. Helped customers complete online banking services and assisted with user access problems such as forgotten passwords. Handled over 100 incoming telephone calls, emails and chat requests. Senior Customer Service Associate Visa Philippines Business Processing Center, Corp Unit 1501 Five E-Com Center, Mall of Asia Complex, Pacific Drive 03/2016 – 03/2019 • Resolved customer service issues using company processes and policies and provided updates to customers. • Greeted customers and listened closely to problems described to determine solutions. • • • Coached new team members on service techniques and provided scoring through quality assurance program. Escalated issues to proper supervisors when standard processes were not effective. Took cash and credit card payments via phone, in person and through email. Customer Service Representative SKILLS: • Problem Solving • Adaptability • Collaboration • Strong Work Ethic • Time Management • Critical Thinking • Handling Pressure Teletech, 6th Floor, Tower A, Two E-Com Center, SM Mall of Asia Complex, Pasay Metro Manila 07/2015 – 03/2016 • • • • • Recommended products to customers, thoroughly explaining details. Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up. Answered constant flow of customer calls with minimal wait times. Answered customer telephone calls promptly to avoid on-hold wait times. Developed community reputation through commitment to customer satisfaction and strong client relationships. Printing Press Operator Dane Publishing House Inc. 203 Mindanao Avenue, Project 8, Quezon City Metro Manila 06/2014 – 01/2015 • • ACTIVITIES AND INTERESTS Karate Jogging/Walking Reading Books Watching Anime • • • • Set up and operated printing press machines. Multi-tasked to keep all assigned projects running effectively and efficiently. Loaded and positioned unprinted materials. Inspected machines and performed repairs. Successfully completed monthly safety training sessions. Examined job orders to determine quantity, stock specifications, colors and special printing instructions. EDUCATION Bachelor of Science in Mechanical Engineering Technology Andres Bonifacio Ave, Iligan City, Lanao Del Norte June 2010 – Apr 2014 High School Diploma Iligan City National High School Corner Roxas Avenue, Brgy. Mahayahay, Iligan City, Jun 2006 – Mar 2010 Elementary Iligan City Central School Roxas Ave, Brgy. Mahayahay, Iligan City, 9200 Jun 2000 – Mar 2006 CERTIFICATIONS Mar 2021 - Grant Cardone Beginner Certification Training May 2021 - Grant Cardone Intermediate Certification Training July 2021 -Grant Cardone Advance Certification Training