Mark Jeffry Lique

Mark Jeffry Lique Order Entry Specialist/ Customer Service Expert About Me Contact Phone - Address 113 F. Legaspi St. Ugong, Pasig City 1604 Email - Expertise Customer Service Copywriting Facebook Ads Marketing Order Management Email Management ESL Teaching Branding References ANZ Australia Pamela Arceo Manager, Performance & Analytics-- I work as a Order Entry Specialist, my daily job is to enter sales orders in the Order Entry system called NetSuite, track progress, and manages them to ensure that orders will be shipped on time to clients. I'm used to working under pressure and I am passionate in learning new things. I also have 10 years of Customer Service experience handling Travel, Telco, and Banking accounts for US and Australian companies. Education History ICCT COLLEGES - Cainta, Rizal 2018 - 2022 (Graduating Student) Bachelor of Science in Business Administration major in Human Resource Development Management 2002 - 2005 ICCT COLLEGES - Cainta, Rizal Associate in Business Administration Work Experiences August 24, 2021 - March 8, 2022 (Contract Employment) Order Entry Specialist - DCX Ph Inc. Order entry, Managing sales orders Works for a US-based Marketing and Promotional company named Summit Group, LLC June 29, 2020 - December 13, 2021 Home-based ESL Tutor - Rarejob Philippines Teaching English to Japanese students April 27, 2015 - April 10, 2021 Customer Protection Analyst - Australia New Zealand Bank (ANZ) Inbound calls related to Disputes and Fraud related concerns, processing cjargebacks, doing Case Management, and also do Outbound calls for follow-ups Trainings SURGE MARKETPLACE (FVA Academy) 1) Brand Marketing and Advertising Course Course Inclusions: Brand and Branding, Consumer Behavior, Brand Elements, Brand Communication, Brand Marketing Campaign Plan, Advertising Campaigns, Developing and Managing Advertising Campaigns, and Advertising Campaign Plan. Date of Completion: August 19, 2021 Certification ID: FVABMA-) Human Resource Management Course (HRM) Course Inclusions: HR Key Concepts, Talent Management, Effective Performance Management, Organization Development (OD), Diversity, Global HR, How to Grow your HR Career in 2021, A Closer Look at your HRM Challenges, Exploring the Top 28 HR Digital Tools, Learning About the Latest Research on Global Corporate Cultures, Considering Strategic HR Planning and The Need for Agility. Date of Completion: October 11, 2021 Certification ID: FVAHRM-) English for Freelancers Course Course Inclusions: Pronunciation, Grammar, Filipinism, Blog Writing, Content Writing, Copywriting, Proofreading and Copy Editing, Book Writing, Creative Writing, Email Etiquette, and Vlogging. Date of Completion: November 3, 2021 Certification ID: FVAEFF-) Facebook Ads Marketing Course Course Inclusions: Introduction to Facebook Marketing, Organic and Paid Facebook Marketing, Different types of Facebook Ads, Understanding FB Advertising Guidelines, Facebook Business Manager & Ads Manager, Setting Up Payment Method, Facebook Campaign Creation, Basic Copywriting, Ad Campaign Creation inside Ads Manager, Budget Optimization, Creating 3 sets of Audience list, Split Testing, Analyzing your FB Campaign, and Reporting Techniques. Date of Completion: November 11, 2021 Certification ID: FVAFAM-) Introduction to Content Creation Course Inclusions: What is Content Creation, Why Create Contents, Types of Contents, Content Planning, and Content Scheduling. Date of Completion: December 8, 2021 6) Basic Virtual Assistant Course Course Inclusions: Virtual Assistance Basics, Virtual Assistance Setup, Freelancing Platforms, Virtual Assistance Applications, Interviews, Virtual Assistant Payments, Onboarding Clients, Virtual Assistant Portfolio, Virtual Assistant Package, and Virtual Assistant Growth Date of Completion: February 9, 2022