Mark Jayson Canlas

Healthcare Support Specialist (Billing & Collections) with over 9 years of progressive experience in medical billing, insurance verification, and comprehensive patient and provider support within the healthcare industry, including 5 years of consistent remote work experience. Demonstrates a strong track record of success in claims processing, denial resolution, and full-cycle revenue cycle management, ensuring timely reimbursements and reduced outstanding balances. Adept at navigating complex insurance policies, payer requirements, and billing systems to optimize financial outcomes for healthcare organizations.

Possesses in-depth knowledge of billing procedures, coding standards, and compliance regulations, including strict adherence to HIPAA guidelines. Skilled in reviewing and submitting accurate claims, identifying discrepancies, and resolving billing issues efficiently to minimize delays and denials. Experienced in conducting insurance eligibility verification, benefits coordination, and pre-authorization processes, helping streamline patient access to care while maintaining financial accuracy.

Brings extensive experience in remote administrative support, with a proven ability to work independently in a home-based environment while maintaining productivity and high performance standards. Proficient in managing electronic financial records (EFR), with working familiarity aligned to electronic health record (EHR/EMR) systems, handling high-volume patient communications, and coordinating effectively with providers, insurance companies, and cross-functional teams using digital tools and communication platforms. Recognized for clear, professional communication skills when assisting patients with billing inquiries, payment plans, and account resolutions, ensuring a positive and supportive experience.

Highly organized and detail-oriented, with the ability to manage multiple priorities in fast-paced environments while maintaining a high level of accuracy. Proven ability to meet deadlines, adapt to changing workflows, and resolve issues proactively. Demonstrates strong time management, self-discipline, and accountability, particularly in remote work settings with minimal supervision.

Continuously committed to maintaining confidentiality, accuracy, and professionalism in all aspects of healthcare support. Proactively seeks opportunities to stay updated with industry regulations, billing technologies, and best practices. Dedicated to delivering high-quality service that supports both patient satisfaction and organizational financial performance.