Mark Jayson Aliwalas

I worked as a Customer Service Representative in the BPO Industry for a little over 4 years. I also have almost 5 years of home-based experience as a virtual assistant/Customer Service/ Operations Manager for an e-commerce store and I also have 6 months of experience as an Appointment Setter. With that being said, I am confident that my experiences have honed and equipped me with the necessary skills I will be needing to perform and excel here.

I can provide e-mail, ticket and phone support and will do everything I can to delight your customers. Communication is my passion and I firmly believe in fully comprehending customers' needs to achieve customer satisfaction. Throughout the years of my experience as a Customer Service Agent, I have managed to hone skills that are very close to my personality and that I consider essential to quality customer service, such as patience, attentiveness, clarity, positive attitude, time management, empathy, calmness, promptitude, and persuasiveness. I am always willing to learn and will fully familiarize myself with the product to provide the best possible support to customers.

Im the type of person that loves working hard but, I work smart more often. I always make sure that whenever I do things, It's great.