Mark Irving Flores Ledesma

The Human Resource Officer, I’m writing to express my interest in the customer service/VA position posted. I am enclosing a completed job application, my credentials, and resume. Much of my experience has been in the customer service world, and I understand the social value of information technology and my business experience will be an asset to your organization. The opportunity presented in your hiring is very interesting, and I believe that my strong interpersonal skills and attitude will make me a very competitive candidate for this position. The key strengths that I possess for success in this position include: ● I strive for continued excellence and further enhancement of my knowledge ● I provide exceptional contributions to service and the company With a BS degree in Business Administration, I have full understanding of the full cycle of the business world, including learning institutes. I also have experience in learning and excelling at new technologies as needed. Experience has taught me how to build strong relationships with all departments at an organization. I have the ability to work within a team as well as a cross-team. I can work with the development department to implement improvements and functional enhancements, and monitor site statistics and optimization. Please see my resume for additional information on my experience. I can be reached anytime via email at-or my cell phone,-. I also have a Skype account available upon request. Thank you for your time and consideration. I look forward to speaking with you about this employment opportunity. Sincerely, Mark Irving Flores Ledesma Mark Irving Flores Ledesma 261 Zone 2, Brgy. San Isidro,Tarlac City *-* - SUMMARY Customer-centric and team-oriented individual. Educational background includes business operations, accounting and marketing. Work experience includes customer relations and services. Dynamic and accomplished catering and food service professional with prior work in different food business establishments. Notable success in large-event planning, food preparation and menu development. With previous BPO experience in customer service. Currently seeking a home based customer service role to further develop skills and discover new horizons. HIGHLIGHTS -Customer oriented -Full service business background -Honed marketing skills -Supervisory skills -Flexible and adaptable -Eagerness to learn and teach WORK EXPERIENCE Sutherland Global Services-Tarlac September 2014-September 2017 Customer Service Consultant for Amazon.com -Updated customer’s order status and assisted in service complaints. Daddy’s Music Bar-Cabanatuan City January 2013-February 2014 Administrative Assistant --Conducted daily pre-shift and weekly departmental meetings to ensure efficiency. Ma. Theresa Grill and Steakhouse-Cabanatuan November 2010-December 2012 Operations Manager -Trained staff for correct facility procedures and safety codes. Greenhouse Lumber and Hardware-Cabanatuan April 2010-November 2011 Stocks Clerk -Over the phone sales transactions, supplies replenishment, issuance of checks. Trucos Bar and Restaurant-Paranaque January 2009-June 2009 Chef – Managed kitchen operations and prepared menu for customers. C-Quadrant-Makati January 2007-December 2008 Administrative Assistant – Recordkeeping and valuation.. Telequire-Pasay City December 2005-December 2006 Technical Support representative – Troubleshooting an customer service Burger Machine Holdings (Franchise) January 2004-November 2005 Service Crew -Making quick burger orders and cashiering at the same time. Video City – Guadalupe June 2003-December 2003 Supervisor - Coordinated preventive maintenance of existing and new equipment and video rentals. Burger Machine Holdings (Franchise) September 2001-March 2002 Service Crew -Making quick burger orders and cashiering at the same time. EDUCATIONAL BACKGROUND Nueva Ecija University of Science and Technology-Cabanatuan City Bachelor of Science in Business Administration (Major in Management) BSBA-MGT April 2000 PERSONAL INFORMATION BIRTHDATE: March 9, 1979 BIRTHPLACE: Cabanatuan City HEIGHT: 5”4/137 cmWEIGHT: 120lbs MOTHER’S NAME: Elvira S. Flores Administrative Assistant FATHER’S NAME: Robert M. Ledesma Chef/Restaurant owner SPOUSE: Deborah G. Ledesma Business English Teacher Character References available upon request.