Mark Hamilton

MARK HAMILTON SENIOR EXECUTIVE VIRTUAL ASSISTANT 12 giza St, cairo, Egypt |-|- ......................................................PROFESSIONAL SUMMARY.................................................................. Highly organized and resourceful Senior Executive Virtual Assistant with over 8 years of experience in managing business operations, team leadership, and client relations. Proven track record in delivering highquality support to executives and driving efficiency in fast-paced environments. Expertise in cold calling, sales management, and administrative tasks, with strong skills in project management, digital marketing, and customer service. Adept at streamlining processes, improving communication, and handling confidential information with professionalism and discretion ............................................................. AREA OF EXPERTISE .................................................................. Executive support Project coordination Administrative support Calendar Management Task Prioritization Client Relations Communication Software Proficiency Operations Team Management Cold Calling Lead Generation ............................................................. KEY ACHIEVEMENTS .................................................................. Increased Sales by 100%: Led the marketing and sales department at CallDeals, significantly growing the business from scratch by doubling sales through strategic initiatives, process improvements, and team management. Boosted Sales by 40%: At Projecs, implemented new sales strategies and operational processes that resulted in a 40% increase in company sales within a short time frame. Developed High-Performance Sales Scripts: Designed and implemented sales scripts that enhanced the effectiveness of cold calling campaigns, leading to improved client engagement and higher conversion rates. Business Process Optimization: Spearheaded efforts to optimize administrative and operational workflows, reducing turnaround times and enhancing efficiency in client relations and deal closing. Led Real Estate Acquisitions: As Lead Manager and Acquisition Manager, successfully negotiated real estate offers, leading to consistent deal closures and profit growth for clients. .......................................................PROFESSIONAL EXPERIENCE ............................................................ Account Director, CallDeals, las vagas, NV Aug 2022- Present As the Account Director at CallDeals, I manage client relationships and lead a team that specializes in cold calling and lead generation. I am responsible for developing custom sales strategies, optimizing workflows, and ensuring successful campaign execution to meet client objectives. My role involves managing high-value accounts, monitoring performance metrics, and providing strategic insights to improve conversion rates and drive revenue growth. Case Study: A real estate client was struggling with low-quality leads and poor conversion rates. I introduced a targeted cold calling strategy and revamped the sales script, while providing additional training to the team. Within six months, this resulted in a 40% increase in lead quality and a 20% improvement in conversion rates, leading to a 30% boost in revenue. This solution not only delivered immediate results but also established a scalable lead generation model for the client’s continued success. Acquisition Manager & Lead Manager, Call Magician, Fresno, CA Jun 2022 - Apr 2019 Led negotiations and made offers on real estate properties, closing deals that matched client requirements. Managed the team responsible for gathering and nurturing leads, ensuring a consistent pipeline for the sales team. Conducted market research to identify new property acquisition opportunities and trends. Case Study: During my time at Call Magician, I led a team that focused on acquiring distressed properties for real estate investors. By implementing a more thorough lead qualification process and improving the efficiency of negotiations, I increased the closing rate by 35%. I also introduced new data management strategies that streamlined property evaluations and allowed the team to make faster, more competitive offers. Business Development Manager, Projecs, USA Feb 2019 - Apr 2017 Led a sales team in managing client relationships and generating new leads for construction and engineering projects. Designed and executed marketing campaigns that boosted sales by 40% over 12 months. Streamlined sales and client management processes, which improved team productivity and reduced project turnaround times. Case Study: At Projecs, my role as Business Development Manager focused on scaling the sales team and improving client acquisition processes. I analyzed the sales pipeline and identified bottlenecks that were slowing deal closures. By optimizing these processes, introducing client segmentation strategies, and enhancing marketing outreach, I drove a 40% increase in revenue. Additionally, I fostered long-term relationships with key clients, securing recurring projects and steady income streams. Supervisor & Customer Service Representative, Teleperformance Mar 2017 - Sep 2011 Promoted from Customer Service Representative to Team Manager, overseeing a team of customer service agents. Provided coaching and performance feedback to team members, ensuring that service level agreements (SLAs) and key performance indicators (KPIs) were consistently met. Handled escalated customer inquiries, ensuring timely and satisfactory resolutions. Established a comprehensive reporting framework that tracked key performance metrics, resulting in a 40% decrease in reporting errors and enhancing decision-making capabilities for upper management. Case Study: At Teleperformance, I started as a Customer Service Representative, where I quickly became a top performer in handling inbound calls and resolving customer issues. Recognized for my performance, I was promoted to Team Manager. In this role, I implemented a new coaching framework that improved agent performance and reduced call resolution times by 20%. Additionally, I worked closely with the Quality Assurance team to identify training gaps, resulting in a 15% improvement in customer satisfaction scores. .................................................................EDUCATION.................................................................. Bachelor’s Degree in Business Management Ain Shams University Jun 2019 Languages: English, Arabic, German. Certifications: : 1. Sales & Marketing: • Certified Professional Sales Person (CPSP) – to enhance your sales skills. • Google Digital Marketing Certificate – to boost your digital marketing expertise. 2. Real Estate: • Real Estate Wholesaling Certification – to formalize your skills in real estate acquisition and negotiation. 3. Leadership: • Leadership Certification – to highlight your team management experience. 4. Language: • Goethe-Zertifikat (German Language) – to validate your proficiency in German. ....................................................... ADDITIONAL INFORMATION ............................................................ Leadership & Team Management: Proven ability to lead large teams across multiple industries, including cold calling, sales, and customer service. Consistently improved team performance through coaching, training, and streamlined processes. Sales & Business Development Expertise: Successfully increased sales by 40-100% in various roles, driving revenue growth through innovative sales strategies and client relationship management. Cold Calling & Lead Generation: Extensive experience in real estate wholesaling and cold calling for outsourcing clients, with a track record of optimizing scripts and processes to improve conversion rates. Digital Marketing & Social Media Management: Skilled in designing and executing digital marketing campaigns, including email marketing and social media outreach, to enhance brand visibility and attract clients. Client Relations & Negotiation: Expertise in maintaining strong client relationships, handling high-stakes negotiations, and closing deals, particularly in real estate and engineering sectors. Technical Skills: Proficient in CRM systems, dialer platforms, and lead management software. Advanced knowledge of Microsoft Office, Google Workspace, and digital collaboration tools such as Zoom and Slack.