MARK
HAKEEM LORBES
AMAZON VIRTUAL ASSISTANT
QUALIFICATION SUMMARY
CONTACT--
#252 Purok 1 Zone 8
Brgy. Cupang Antipolo
City,Rizal
I am a seasoned professional with 4 years in the field. I have extensive background in
Campaign Monitoring and Creation, preparing budget plans, providing cost-benefit
analysis, budget analysis for top management, and forecasting future financial
requirements. I also had the chance to further develop and advance in my career path
when I got promoted as an SME/Mentor and handled people. I also have an expertise
with video production, voice acting/over, photo editing and anything related to the
media communication field.
PROFESSIONAL EXPERIENCE
SALES REPRESENTATIVE
Alorica | Sprint (April – December 2016)
• Product expert who specializes on providing quality service.
• Effective communicator with different types of clients/customers.
• Cost-benefit analyst who prioritizes the clients’ needs.
CUSTOMER EXPERIENCE EXECUTIVE
Teletech | T-Mobile/DoorDash (January 2017 – September 2018)
SYSTEM FAMILIARITY
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Amazon Central
Jungle Scout
Helium 10
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Teams
Google Suite
Skype
Adobe Photoshop
TRAINING &
CERTIFICATIONS
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Basics of Amazon Central
PPC Management
Jungle Scout and Helium 10
Microsoft Office
Lead Management:
Cost Benefit Analysis
• Circle Prospecting Leads
• Customer satisfaction Enthusiast and an excellent communicator.
• Subject-Matter Expert who is reliable when it comes to assisting colleagues.
• Multitasker with all the systems given while communicating with the client.
RESERVATIONS SPECIALIST
SITEL | Accor (August 2019– February 2021)
• Sales Expert and an efficient communicator when it comes to assisting clients who want to
book reservations.
• Effective specialist who conducts thorough analyzation and providing exceptional
assistance.
• Reliable Subject-Matter Expert on the field while providing utmost assistance.
EDUCATION
SECONDARY
Cupang National High School
Brgy. Cupang, Antipolo City (2010 – 2014)
TERTIARY
Polytechnic University of the Philippines
Anonas St. Sta. Mesa, Manila
Bachelor of Arts in Broadcast Communication
4th Year Undergraduate
