Mark Macawile
Corpus Christi, TX 78413
(337) 244 - 3737
Email:-
A skilled Customer Service Representative, with experience in Customer Service, Delivery Industry and Construction Industry. Effective in maintaining a constant head level while working under intense and critical work situations. Excellent organizational skills, with vast Communication and Problem Solving Skills.
Education
High School Diploma - Matag-ob National High School, Matag-ob, Leyte, Philippines
Skills
Customer Service, MS Office, PC Troubleshooting, Communication Skills, Call Handling, Problem Solving, Multitasking, Call Escalation, Data Documentation and Management, Administrative Assistance.
Professional Experience
December 2020 - Present
Patient Care Advocate
Alorica - Corpus Christi, TX
Handle Inbound Calls from Medicare members, Doctor’s Offices, Local Retail Pharmacies, and Benefit’s Offices for Coverage and Prescription Inquiries under Medicare Part D.
De-escalate all problems and concerns from members regarding Prescriptions and Coverage under Medicare.
November 2020 -
December 2020
Pizza Delivery Driver
Domino’s Pizza, Rockport, TX
Deliver pizzas and all other Food Products to Customers in a timely manner to ensure great customer service.
Handle phone calls from customers who want to place orders, either for store pick-up or delivery.
Complete all necessary tasks within the whole franchise such as placing in-store orders, folding pizza boxes,and organize orders by sequence.
March 2020 - July 2020
Circulation Associate
American Press, Lake Charles, LA
Deliver Newspapers to subscribed customers on a nightly basis.
Help the whole team complete tasks to provide great customer service and achieve Excellent Customer Satisfaction.
March 2016 - December 2019
Administrative Assistant
Municipality of Matag-ob, Philippines
Encode any data that is required by the office of the Department of Social Welfare and Development.
Process applications elderly people that recently applied for Senior Citizen Membership .
Provide assistance to Senior Citizens for their inquiries.
Create Identification Cards for newly applied Senior Citizens and for the old members if their Identification Cards needs renewals.
Organize files and documents of the Senior Citizen members.
Perform any other necessary tasks given by the Supervisor.
