MARK T. GONZALES
Email:-Mobile No:-
Skype ID: kram0107
ObjectivePosition utilizing Marketing and Administrative Skills; special interests in selling products and development of business firms and increasing company profits.
Position Utilizing Computer Skills; special interests in technical support, selling and maintenance of computers for customer use.
EducationBachelor of Science in Commerce, Major in Marketing
Graduated: May 2004
Related CoursesComputer Maintenance and Servicing(TESDA)
& TrainingsComputer Troubleshooting(INFORMATICS)
- Software Installation
- Computer Networking
Computer SkillsSoftware: Operating SystemsHardware: Computer Parts
Microsoft Office and Hardware
Present JobFulfillment Associate I Global Order to Cash LEXISNEXIS USA, Reed Elsevier REPH- Iloilo, Old Airport Road Mandurriao, Iloilo City. June 2016 – Present
Credentials
Credit Process
Onboarding Process
Orders Fulfillment
Account Cancelations
Data Maintenance
Sales Executive/Data Entry/Cashier/Pricing, Royal Palace Furniture LLC Al Qusais Muhaisnah 4 Madina Mall Showroom, Dubai, UAE / July 2014 – Jan 2016
Assisting shoppers and buyers to satisfy their needs
Entry of orders for processing and finalizing
In charge of cash deposits after sales
In charge of pricing for the all furniture and accessories
Handling customer issues and processing returns
Product Manager/Support Officer (Virtual Assistant)
PersonalDigital.com.au (Australia)
November 2011-March 2013
Processing Orders
Maintain Product Prices
Maintain Product Availability
Listing of Products in Magento Admin
Email and Chat Support using Zendesk Software
Process RMA and Refunds
Remote support and training using Teamviewer
Virtual Assistant (GRAVEYARD SHIFT)
Onlybestrated.com (Canada)
April 2012-Dec 2012
Listing of Products using Magento Admin
Customer Support Through Skype Calls
Processing Orders
Answer customer emails and concerns
Process Returns and Refunds
Product Specialist/Manager (Project Based)
Asiantech Computer Corporation
1465 Golden Bldg. E. Rodriguez Sr. Avenue Quezon City
January 2011-May 2011
Product Manager for Nvidia and AMD Radeon Video Cards, LCD and LED monitors
Product Planning and Product Marketing
Update Pricelist of all desktop components
Update Warehouse Stocks
Perform Product Demos to Sales Department for updates
Negotiate with suppliers and distributors
Analyze the best time for the product to go on the market
Learn about the products life cycle
Review, distribute reports, feedback, analysis, and other market data
TechnicalProduct Support Representative , Link2Support, Eastwood,
ExperienceLibis, Quezon City /November 2004-Oct 2005
Assist customers with network computer problems by phone
Instruct customers in troubleshooting network hardware and software problems
Make recommendations for hardware upgrade
Graveyard shift
OTHER Van Courier,FEDEX, Ayala Avenue Makati corner Buendia
EXPERIENCESAugust 2004
In charge of delivering packages from other areas of the
of the globe
Call Out Agent, PLDT Ventus, Molo, IloiloCity May 2006
Outbound Calls: In charge of placing customer orders in
the US.
Project Based, Contractual
Encoder, Landbank of the Philippines, IloiloCity main
Branch July 2006
encoder of office files in accounting department
