Mark Gonzales
$3/hr
Freelancer
- Reply rate:
- 15.0%
- Availability:
- Part-time (20 hrs/wk)
- Age:
- 43 years old
- Location:
- Iloilo, Region 6, Philippines
- Experience:
- 5 years
Career Portfolio
CAREER PORTFOLIO AND EXPERIENCES
Computer Maintenance and Servicing
Computer Troubleshooting
Software Installation
Computer Networking
SKILLS:
Operating System Installation
Microsoft Office
CRMs
Ecommerce Administrations
CRMs and Ecommerce Administrations skills:
-Credentials.
-Credit Process.
-Onboarding Process.
-Orders Fulfillment.
-Account Cancelations.
-Data Maintenance.
-Assisting shoppers and buyers to satisfy their needs.
-Entry of orders for processing and finalizing.
-In charge of cash deposits after sales.
-In charge of pricing for the all furniture and accessories.
-Handling customer issues and processing returns.
-Processing Orders.
-Maintain Product Prices.
-Maintain Product Availability.
-Listing of Products in Magento Admin.
-Email and Chat Support using Zendesk Software.
-Process RMA and Refunds.
-Remote support and training using Teamviewer.
-Customer Support through Skype Calls.
-Processing Orders.
-Answer customer emails and concerns.
-Process Returns and Refunds.
-Product Planning and Product Marketing.
-Update Pricelist of all desktop components.
-Update Warehouse Stocks.
-Perform Product Demos to Sales Department for updates.
-Negotiate with suppliers and distributors.
-Analyze the best time for the product to go on the market.
-Learn about the products life cycle.
-Review, distribute reports, feedback, analysis, and other market data.
-In charge of delivering packages from other areas of the globe.
In charge of placing customer orders in the US.
-Encoder of office files in accounting department.
