Mark Gil Milleza

Mark Gil Milleza 66 A Flores Street Bagong Ilog Pasig Telephone No:- Mobile No:- Skype: mmilleza E-mail Address:- SKILLS  Customer Service  Project Management  Troubleshoots PC and updates necessary software and games for the computer shop  PC troubleshooting and maintaining  PC assembly, upgrading and cloning  Background with Cisco Networking, TCP/IP, Subnetting  Background in router configuration and hardware configuration  Familiar with different Operating Systems (MAC, Windows) and Microsoft products such as MS Office  Background on VoIP configuration  5+ Years of experience in a technical/helpdesk support and call center environment EXPERIENCES Assistant Project Coordinator for MULTILINGUAL CONNECT LLC (Feb. 2014 – to date)  Responsible in managing the Team and accounts for Employer and Job seeker  Monitoring performance of the website and updating the database  Managing different campaigns to help improve performance Customer Service Representative for Visum.co.uk (June 2012 – May 2013)  Responsible in providing support for UK caller  Answering clients inquiry about for sale and for rent properties in UK via phone and email Remote Technical Support Specialist under MyCuredComputer.com (April 2012 - July 2012)  Responsible in providing premium technical support via phone for any computer related problem specially virus issues  Sell the subscription plan for the account before providing support to client  Resolves computer problems using online remote connection Teamviewer Technical Support Engineer Level 2 under Synnex Concentrix Inc, Supportrix (December 2008 – September 2009)  Responsible in providing premium technical support via phone for any computer related problem  Sell the support package for the account before providing support to client  Resolves some computer problems using online remote connection (www.Logmein.com website) and Cisco WEBEX Senior Product Support Specialist (Escalation Team Member / Assistant Team Lead) (April 2007 Dec 2008) Handles Escalated calls and gives tier 2 supports for the following:       Managing team, taking escalated call and doing daily reports Layer 2 and 3 switches (manageable and unmanageable) VPN (Virtual Private Networking) routers Tech-to-tech calls to Broadband partners (e.g. Verizon, Comcast, BellSouth, SBC Global, etc) Printservers (wired and wireless) Network Attached Storage (NAS) Product Support Specialist (September 2006 – April 2007) Provides technical assistance via phone to LINKSYS clients based in the United States, Canada, UK and other countries which include installation and troubleshooting of different networking devices via Phone, chat and email (NICs, Hubs, KVMs, Switches, Routers, Wireless Access Points, USB devices)     Voip Devices Multi Media Devices Powerline Networking Supports different operating system such as Microsoft and Apple MAC. Product Support Representative (January 2005 – September 2006) Provides technical assistance via phone to LINKSYS clients based in the United States, Canada, UK and other countries which include installation and troubleshooting of different networking devices (NICs, Hubs, KVMs, Switches, Routers, Wireless Access Points, USB devices)    Ethernet and Fast Ethernet Wireless devices such as wireless routers, Access points Supports different operating system such as Microsoft and basic Apple MAC. EDUCATIONAL BACKGROUND Bachelor of Science in Information Technology (BSIT) Technological Institute of the Philippines Manila, Philippines October 2000 – October 2005 Secondary Education Rizal High School Pasig City, Philippines June 1996 - March 2000