Mark Gershman

Mark Gershman, Administrative Calgary, AB, T2Y 5A8-Office: - | Home: - Professional Summary I'm a dedicated and detail-oriented Administrative Specialist with extensive experience in optimizing operational efficiency. I'm adept at evaluating and implementing support procedures that improve response times and streamline processes. I'm a strong communicator, skilled in managing stakeholder collaboration through effective phone and email interactions, while providing clear documentation and troubleshooting guidance. I'm a proactive problem-solver with a focus on delivering exceptional support and fostering a positive work environment. Professional Experience RVG Enterprises Inc. Office Administrator, Calgary, AB, July 2022 – July 2024 Reviewed and evaluated new administrative procedures, resulting in a 30% reduction in processing times for internal requests. Established work priorities, monitored task completion, and ensured all deadlines were met across the team. Assisted in preparing the operating budget and maintained oversight of inventory and budgetary controls. Responded to employee questions and complaints, providing support and resolving issues as needed. Planned, organized, and oversaw daily operations, coordinating seminars and conferences to ensure smooth business activities. Developed clear and coherent documentation for various stakeholders, ensuring compliance with organizational standards. Communicated effectively with cross-functional teams and management to align on operational objectives. Gathered critical information from meetings with stakeholders, producing useful reports to guide decision-making. Managed projects by developing project plans, monitoring performance, and ensuring timely completion of deliverables. Updated, implemented, and maintained administrative procedures to enhance efficiency and support business needs. Served as a liaison between stakeholders and users, ensuring that solutions met business requirements. Monitored competing resources and priorities to facilitate optimal task execution across the team. Bell Canada, Administrative Assistant, Ottawa, ON, July 2021 – February 2022 Prioritized administrative tasks and initiatives based on business needs, ensuring efficient resource allocation. Monitored deliverables and ensured timely completion of administrative projects, enhancing overall team productivity. Participated in activities to define necessary conditions to meet business needs, following clear direction from senior leadership. Responded to employee questions and complaints via phone calls and emails, providing support and resolving issues promptly. Coordinated daily operations, including organizing seminars and conferences to support smooth business activities. Established work priorities and monitored task completion to ensure all deadlines were met across the administrative team. Canada Revenue Agency, Administrative Support, Toronto, ON, January 2020 – July 2021 Gathered and documented business processes, requirements, and specifications, resulting in a comprehensive repository that improved project clarity by 30% Prioritized technical support tasks and initiatives based on business needs, ensuring efficient resource allocation. Monitored support tickets and ensured timely resolution of technical issues, enhancing overall team productivity. Coordinated daily technical support operations, including organizing training sessions and workshops to enhance team skills. Responded to employee technical inquiries and complaints via phone calls and emails, providing support and resolving issues promptly. Education Computer Programming Diploma, Trios College Toronto, ON, Graduated: June 2018 Technical Skills JIRA Microsoft Visio Excel Adobe Filing Certifications Certified Business Analysis Professional (CBAP) – Algonquin College, Ottawa, 2019 Computer Development & Systems Analysis - Option Train, Toronto, 2018 Software Testing Quality Assurance – NAIT, Edmonton, Alberta, 2015 Professional Development Attended multiple workshops and conferences on Business Analysis and Agile methodologies. Regular participant in webinars and online courses to stay updated with industry trends and best practices. Personal Interests Traveling: Enthusiastic traveler, having explored numerous countries and cultures, gaining diverse perspectives. Writing: Aspiring novelist with a love for crafting stories that inspire and entertain.