Mark Fabian Kiai
Telecommunications Engineer
Address
Phone
E-mail
Nairobi, Kenya
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High achieving, multi-skilled Telecommunications and Information Engineer, fervent in integration of
technology and innovation for development, to inspire and ignite change in the immediate environment
challenges. Able to succeed in dynamic environments and to skilfully manage multiple tasks independently
while remaining reliable and focused. Strong interpersonal skills, proficient in fostering positive professional
relationships and communicating effectively in English in all levels within the organisation. Dynamic and
acclaimed in all areas of direct responsibility in management of projects and analytical in problem solving
creating reliable and strong decision-making skills.
Professional Experience
2019-07 - 2019-11
Electronics Engineer Intern.
Kenya Power and Lighting Company. (KPLC)
Support for KPLC - Central & North Eastern region data and voice network:
• Provided network engineering and design support of enterprise network devices and
services
• Responsible for day-to-day management of Cisco devices, and enterprise application
and system management tools,
• Responsible for supporting and optimizing a large scale, complex, high performance
network.
• Provided support of Routers, Switches, Collaboration infrastructure such as video
conferencing and Network Management Solutions across LAN/WAN
• Oversight of infrastructure including installing, configuring, testing and maintaining
fibre links, operating systems, application software, and system management tools.
• Configuration and troubleshooting of Cisco Routers and 2960, 3500 Cisco Catalyst
Switches
2018-06 - 2018-11
Network Management Center Engineer intern
Safaricom PLC
Built a stellar reputation for quickly and effectively resolving issues on a
given SLA and ensuring customer satisfaction in various responsibilities
which included;
• Detection of network performance degradations, root cause and event
correlation analysis.
• Notification and tracking of network performance degradation
information (e.g. root cause, corrective actions, etc.) in a trouble ticket.
• Coordination with other relevant departments, colleagues to minimize
the down time and ensure smooth operations.
• Dispatch field technicians on various sites, and provide guidance for
network devices connections, configuration and troubleshooting.
• Create, open, resolve and close escalated trouble tickets using clarify
and freedom vision ticketing system
• Provide 24/7 support and troubleshooting of a variety of network
related issues including Guests’ connectivity and devices operability.
2017-06 - 2017-11 Adrian Kenya Intern
Conducted network audits, designed spreadsheets in excel, prepared
technical reports and documentation and made recommendation to
improve quality in the fields including;
• Cisco and Huawei routers and switches configuration
• Bespoke links survey, installation and configuration
• Fibre cabling process: exposed to basic works involving fibre optics
handling and cabling
• Link troubleshooting (Wimax, Microwave and Fibre)
• Installing Huawei fibre access routers and patching.
Education
2015-09 – 2020
Jomo Kenyatta University of Agriculture and Technology
Bachelors' of science in Telecommunication and Information
Engineering (BSC.TIE).
• Member of society of engineering students.
Cybrary
End User ; Network Security.
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2017
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Murang’a high school
K.C.S.E (Kenya Certificate of Secondary Education)
Member of student council leadership.
Secretary at the school Catholic Action Society.
Honors and Award.
Merit on various Technical contests between-.
KCSE mean grade A.
Udemy course Python Network Programming for Network Engineers
certification.
Professional Expertise
Network Engineering with intermediate skills in Python.
Strategic problem resolution.
Proficiency in Microsoft office (excel, PowerPoint, word,)
Team Player.
Professional and personal integrity.
Attention and accuracy to details.
Strong Research and analytical skills.
Adaptable and service oriented.
Fields of Study
Computer Programming , Computer networks
Database management .
Integrated circuits
Power Electronics
,
Signal processing
Languages
Proficiency in English
Proficiency in Swahili
Interests
• Enjoy
and love doing charity work.
• Travelling
and exploring nature.
• Networking
References
Available upon request.
and interactions with diverse people and cultures