Mark Fabian Kiai

Mark Fabian Kiai Telecommunications Engineer Address Phone E-mail Nairobi, Kenya -- High achieving, multi-skilled Telecommunications and Information Engineer, fervent in integration of technology and innovation for development, to inspire and ignite change in the immediate environment challenges. Able to succeed in dynamic environments and to skilfully manage multiple tasks independently while remaining reliable and focused. Strong interpersonal skills, proficient in fostering positive professional relationships and communicating effectively in English in all levels within the organisation. Dynamic and acclaimed in all areas of direct responsibility in management of projects and analytical in problem solving creating reliable and strong decision-making skills. Professional Experience 2019-07 - 2019-11 Electronics Engineer Intern. Kenya Power and Lighting Company. (KPLC)  Support for KPLC - Central & North Eastern region data and voice network: • Provided network engineering and design support of enterprise network devices and services • Responsible for day-to-day management of Cisco devices, and enterprise application and system management tools, • Responsible for supporting and optimizing a large scale, complex, high performance network. • Provided support of Routers, Switches, Collaboration infrastructure such as video conferencing and Network Management Solutions across LAN/WAN • Oversight of infrastructure including installing, configuring, testing and maintaining fibre links, operating systems, application software, and system management tools. • Configuration and troubleshooting of Cisco Routers and 2960, 3500 Cisco Catalyst Switches 2018-06 - 2018-11 Network Management Center Engineer intern Safaricom PLC  Built a stellar reputation for quickly and effectively resolving issues on a given SLA and ensuring customer satisfaction in various responsibilities which included; • Detection of network performance degradations, root cause and event correlation analysis. • Notification and tracking of network performance degradation information (e.g. root cause, corrective actions, etc.) in a trouble ticket. • Coordination with other relevant departments, colleagues to minimize the down time and ensure smooth operations. • Dispatch field technicians on various sites, and provide guidance for network devices connections, configuration and troubleshooting. • Create, open, resolve and close escalated trouble tickets using clarify and freedom vision ticketing system • Provide 24/7 support and troubleshooting of a variety of network related issues including Guests’ connectivity and devices operability. 2017-06 - 2017-11 Adrian Kenya Intern  Conducted network audits, designed spreadsheets in excel, prepared technical reports and documentation and made recommendation to improve quality in the fields including; • Cisco and Huawei routers and switches configuration • Bespoke links survey, installation and configuration • Fibre cabling process: exposed to basic works involving fibre optics handling and cabling • Link troubleshooting (Wimax, Microwave and Fibre) • Installing Huawei fibre access routers and patching. Education 2015-09 – 2020 Jomo Kenyatta University of Agriculture and Technology Bachelors' of science in Telecommunication and Information Engineering (BSC.TIE). • Member of society of engineering students. Cybrary End User ; Network Security. • 2017 - • • • Murang’a high school K.C.S.E (Kenya Certificate of Secondary Education) Member of student council leadership. Secretary at the school Catholic Action Society. Honors and Award.  Merit on various Technical contests between-.  KCSE mean grade A.  Udemy course Python Network Programming for Network Engineers certification. Professional Expertise  Network Engineering with intermediate skills in Python.  Strategic problem resolution.  Proficiency in Microsoft office (excel, PowerPoint, word,)  Team Player.  Professional and personal integrity.  Attention and accuracy to details.  Strong Research and analytical skills.  Adaptable and service oriented.  Fields of Study   Computer Programming , Computer networks Database management .   Integrated circuits Power Electronics , Signal processing Languages   Proficiency in English Proficiency in Swahili Interests • Enjoy and love doing charity work. • Travelling and exploring nature. • Networking References Available upon request. and interactions with diverse people and cultures