Mark Espinosa

MARK ROBINE C.ESPINOSA Address: Dasmariñas City, Cavite Philippines EDUCATION: University of Perpetual Help System DALTA, Molino , Bacoor City, Cavite. Degree holder of Bachelor of Science in Business Administration - Management EXPERIENCE: Company: Accenture (September 2012 – Present) Assigned Role: Transaction Processing Associate Assignment Description:  Perform data entry, Meter reading validation and billing and invoicing for utilities account using SAP-ISU.  I was tapped to be project’s asset custodian during my stay. This includes keeping track of the team’s asset details and ensure that all are in proper places and accounted for. Assigned Role: General Accounting Ops Associate/Tax Classification Quality Review Analyst Assignment Description:  Process UKDOT & FATCA transactions for a major global bank.  Perform case validation, in accordance with documented processes and procedures Company: Infocom Technologies (February 2010 - August 2012) Assigned Role: Customer Service Representative Assignment Description:  Adhere to operational performance level/targets required by the client  Take inbound customer calls to provide assistance on products, and internet-related inquiries & follow-ups following established standards and procedures observe quality in taking in calls (as outlined in the quality guidelines)  Keep proactively updated with new product procedures.  Escalate specific issues and follow through as necessary. OTHER SKILLS AND QUALIFICATION  Good computer literacy in MS Word, MS Excel, PowerPoint, MS Outlook  Organized and detail oriented.  Ability to work in a team driven environment  Knowledgeable communication skills and problem solving skills  Experience working in a financial services Client  Excellent communication skills  Excellent attention to detail and a methodical, efficient way of working  SAP-ISU experience