Mark Ejercito

Mark Ejercito Virtual Assistant Key Skills SEO Assistant Email Marketing Adaptability Content Creation Creativity Analytical Skills Organizational Skills Time Management Communication Problem-solving Customer Service Professional Experience July 18, 2022 – March 26,2025 Digital Marketing Assistant (Home Based) Legal Soft LLC The Law office of Daniel Kim • Assist with writing blog posts, articles, social media updates, and other digital marketing content. • Help design and create visuals for social media and other marketing materials. • Assist with email list management and campaign creation. • Help track email campaign performance. • Assist with the coordination and execution of digital marketing campaigns. • Manage multiple projects and tasks simultaneously. • Assist with keyword research and SEO optimization. • Help track website traffic and performance. • Maintain marketing calendars and schedules. • Prepare reports and present findings to the marketing team. • Assist with the coordination and execution of digital marketing campaigns. April 2013 – June 2023 Domain Hosting/ DSL/ NBN Technical Support TPG Australia (Remote Job) • Identifying hardware and software solutions • Troubleshooting technical issues • Diagnosing and repairing faults Installing and configuring hardware and software. • Speaking to customers to quickly get to the root of their problem. • Providing timely and accurate customer feedback. • Talking customers through a series of actions to resolve a problem • Resolving network issues • Following up with clients to ensure the problem is resolved. • Supporting the roll-out of new applications. • Managing multiple cases at one time