Mark Edward Salvador

MARK EDWARD SALVADOR customer service representative | virtual assistant PROFESSIONAL SUMMARY dedicated to providing quality care for ultimate client satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Dedicated to identifying clients’ needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. hardworking, and ready to join my next team. EXPERIENCE Customer Service Representative Afni Philippines - siriusXM Customer Service Representative Iqor Philippines - MetroPCS 12/2018 - 06/2019 10/2016 - 8/2018 Communicated with customers regarding outstanding debts, payment arrangements, and collection efforts. Assisted customers in understanding their account statements, payment options, and repayment plans. Conducted outbound calls to customers to discuss overdue payments and negotiate suitable repayment solutions. Documented all customer interactions and collection efforts accurately in the collection system. Collaborated with internal teams, such as credit analysts and account managers, to gather relevant information and resolve customer inquiries. Updated customer records, payment statuses, and collection activities in the system to maintain accurate and up-to-date information. Provided clear and concise explanations of payment terms, fees, and consequences of non-payment to customers. EDUCATION Imus National High School High School Graduate 2014 Handled a high volume of customer inquiries via inbound calls. Handled Customer support, technical support and billing Assisted customers with product inquiries, order tracking, and issue resolution in a professional and courteous manner. Provided accurate and timely information about product features, pricing, and promotions to customers. Documented all customer interactions and inquiries accurately in the CRM system, ensuring a comprehensive record of customer history. Consistently met or exceeded customer service performance targets, such as average handling time, customer satisfaction scores, and service level agreements. SKILLS CUSTOMER SERVICE LOGO DESIGN EMAIL MANAGEMENT APPOINTMENT MANAGEMENT TRANSCRIPTION SERVICE RESEARCH TASK PERSONAL ERRANDS CONTACT Whatsapp: - Email Address :-Address: Imus City, Cavite, Philippines Online Portfolio: https://markedwardsalvador. my.canva.site/