Mark Denver Mendoza

Mark Denver Mendoza- |-|Philippines PROFESSIONAL SUMMARY Experienced individual with multi-tasking and research skills. Looking to utilize 5 years of experience developing and implementing call center policies and excellent customer service to improve customer satisfaction. Coming with excellent communication and interpersonal skills as a Customer Service Representative. I also was a Sales representative with exceptional customer service and sales skills seeking to provide premier service to clients and up-sell products in person, over the phone, and through email who possesses written and verbal communication skills and always strives for customer satisfaction.  WORK EXPERIENCE __________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Google Ads StrategistJan 2022 - Present Customer Care ProfessionalJan 2019 - Sept 2022 American Express • Manila, Philippines Listen and respond to customers’ needs and concerns Provide information about products and services Review or make changes to customer accounts Phone bankerFeb 2017 - Nov 2018 J.p. Morgan Chase & Co. • Manila, Philippines Record details of customer contacts and actions taken Research answers or solutions as needed Refer customers to supervisors, managers, or others who can help Purchasing & Logistics HeadMar 2016 - Feb 2017 Air parts Services & Supplies • Manila, Philippines   Purchase all items including but not limited to: inventory, lab supplies, office supplies, and capital equipment following established company policies and procedures Manage and expedite orders from order placement to facility arrival, including purchase order creation, purchase order edits, delivery, and vendor communication Manage open purchase orders reporting and expediting with suppliers Follow up with the customer to give an update on the status of the order on a daily basis Internally communicate information and timeline regarding delayed items Sales RepresentativeAug 2015 - Mar 2016 Air parts Services & Supplies • Manila, Philippines Understand product, pricing, and customer requirements. Listen to and identify customers’ needs Manage all aspects of assigned customer accounts including quoting / order process, responding to emails/requests within 15 minutes, responding to RFQ within 1 hour, and daily follow-up with each assigned account. Monitor quote volume and sales numbers on a weekly basis to ensure sales growth. Handle all activity for assigned customers to ensure that questions have been answered, decisions have been acted upon, and problems have been resolved appropriately. Convergys Philippines (February 2014-August 2015): Customer Service Representative (CREDIT CARD) Mdc 100 Eastwood., Libis, Quezon City Listen and respond to customers’ needs and concerns Provide information about products and services Take orders, determine charges, and oversee billing or payments Review or make changes to customer accounts Handle returns or complaints Record details of customer contacts and actions taken Research answers or solutions as needed Refer customers to supervisors, managers, or others who can help EDUCATION Powerplant Engineering TechnologyJun 2010 - Mar 2014 Technological University of the Philippines Advanced knowledge of thermodynamics; Power Plant Operation and Design; Modeling and Simulation of power plants; Energy efficient technologies and solutions in the energy industry; Environmental safety; SKILLS • Strong communication skills • Problem analysis and problem-solving • Organizational skills and customer service orientation • Adaptability and ability to work under pressure • Initiator