Mark Daryl Jay Atienza

Contact 267 A Taywanak Ibaba, Alfonso, Cavite, Philippines - (Mobile)- Mark Daryl Jay Atienza Operations Executive - Facilities Services and IT/Security Systems United Arab Emirates www.linkedin.com/in/mark-daryljay-atienza-00a35b57 (LinkedIn) Summary Top Skills Management commercial operations - focused on account management, stakeholder satisfaction in both an outsourced and direct corporate setting. Highly flexible in job scope in order to achieve a defined goal. Collaborative yet independent. Languages CRM: Siebel, Salesforce, IMPRESS, CAFM, IonoView Customer Service Technical Support 9 years of professional experience. Familiar in technical and English (Full Professional) Tagalog (Native or Bilingual) Experience The Perfect Help Group Dispatcher November 2018 - Present (1 year 11 months) Dubai, United Arab Emirates Administer fleet-related concerns: coordination with vendors regarding vehicle branding, registration, and maintenance; internal tracking of vehicle assignment changes as required; preparation of daily reports regarding mileage, fuel consumption, and eco-driving. Provide operations support related to documentation and coordination for gate pass requirements: internal and external. Ad-Hoc Tasks: Daily consolidation of sales and revenue reports; checking and approval of time-keeping for drivers, training overview of CRM software for service providers and drivers. Farnek Services LLC Operations Coordinator (H&G) August 2016 - June 2018 (1 year 11 months) Al Quoz, Dubai, United Arab Emirates Schedule coordination with clients and teams of hygiene technicians ensuring work orders are delivered in a timely manner, while adhering to the company’s quality standards. Page 1 of 3 Update of work orders in CAFM and preparation of reports related to manpower occupancy forecast and revenue generated. Smashing! Cleaning Services Operations In-Charge / Customer Care March 2016 - August 2016 (6 months) Dubai, United Arab Emirates General operations supervision of 55 hygiene technicians deployed for technical cleaning services (water tanks, kitchen ducts, HVAC, et. al) on a 24/7 schedule. MVP Tech Engineering Support Specialist January 2013 - September 2015 (2 years 9 months) Dubai, UAE Supported sales through preparing sales quotes and bids; received purchase orders (PO) from clients to log and commence project tracking.  Scheduled manpower and material delivery to site; provided instruction on project scope, timelines, locations and all relevant details.  Prepared the Bill of Quantities (BoQ) for issuance to project team for installation at site, as well as variation orders and maintenance contracts.  Monitored progress of the project in collaboration with the Project Manager and Project Engineer, which normally covers progress of work, manpower usage and cost, material usage and cost. Sourced and procured for the project covering technical and non-technical materials.  Prepared final documentation for final hand over and completion certificates, as required  Supported sales in preparing Maintenance projects through pricing of the job, follow up on execution of maintenance contracts with the client and after-sales support.  Page 2 of 3 Managed cases in a queue environment using CRM software (Salesforce), assigned service teams composed of engineers and technicians, attended to supplier- and customer-requests.  Tracked import and export of goods, in compliance with required paperwork (Certifcate of Origin, et.al) and timelines locally and abroad.  Attended client meetings to survey the quality of service and take notes on suggested improvements. Stream Global Services Technical Support and Sales Professional June 2011 - July 2012 (1 year 2 months) North EDSA, Quezon City, Philippines Work involved providing technical solutions to client's customers and promoting the business through product sales. Philippine Social Security System Intern April 2011 - May 2011 (2 months) East Avenue, Quezon City, Philippines Provided administrative assistance to the Quality Management Department in the ISO Certification Program and 5S Implementation. Convergys Technical Support Specialist May 2009 - April 2010 (1 year) Commonwealth, Quezon City, Philippines Frontline helpdesk for general queries and technical concerns. Education University of the Philippines Bachelor of Arts (B.A.), Public Administration · (2007 - 2011) University of the Philippines Bachelor of Science (BS), Industrial Engineering · (2004 - 2007) Page 3 of 3