Mark Damalerio

 Damalerio, Mark Chester 8 Khalid St. Kingsville Subd. Antipolo Rizal, Antipolo, 1820, -- Skype: Mark Damalerio EMPLOYMENT HISTORY 1. General Virtual Assistant / Freelance Graphic Artist VA Specialization: Customer Service for MobilePal LLC Ecommerce Support (Ebay and Amazon) Social Media Accoune Management and Internet Marketing Description: Production and execution of marketing materials based on existing materials. Revision and/or redesign of existing models. Creation of new design based on branding guidelines. Answers emails and chats for existing and possible clients. Maintainance of facebook and twitter accounts. Managed ecommerce accounts such as sales tracking and listing optimization on Ebay and Amazon. 2. ADP Philippines July 2012 - 2014 Position Title (Level): Team Leader (Supervisor / 5 Years & Up Experienced Employee) Specialization : Quality Control/Assurance Role : Quality Control/Assurance Industry: Banking / Financial Services Monthly Salary : PHP 28000 Work Description: As a new hire mentor, we supervise the development of newly hired associates (nesting/abay) before they are endorsed to productions. I am a certified mentor for Teledata (US payroll and tax) and Client Services (Teledata 2. We were trained in the US for Quality First training and coaching. I am part of the team who developed the nesting and curriculum for the Small Business Services(SBS)business unit. Jan 2010 - July 2010 3. Teletech Holdings Inc. Position Title (Level): Language and Product Trainer - Customer Service (Supervisor / 5 Years & Up Experienced Employee) Specialization : Training & Development Role : Training & Development Industry: Call Center / IT-Enabled Services / BPO Monthly Salary: PHP 25000 Feb 2008 - Jan 2010 4. Teletech Holdings Inc Position Title (Level): Product Trainer - Technical Account (DSL) (Supervisor / 5 Years & Up Experienced Employee) Specialization : Training & Development Role : Training & Development Industry : Call Center / IT-Enabled Services / BPO Monthly Salary : PHP 23000 Work Description: I was transferred from Teletech Cainta to Teletech Bacoor as a product trainer for AT&T. Trained agents on how to assist customers in troubleshooting DSL issues. I was trained to support DSL modems such as 2wire, Siemens, Westell and etc. I trained agents too to troubleshoot modem/router devices such as linksys, dlink and netgear. When the DSL line of business expanded, I was assigned to handle the home networking and business expansions. I trained agents to support wireless and multiple computers. I am a certified master trainer for AT&T. I certify new product trainers to be able to train AT&T agents. July 2006 - Feb 2008 5. Teletech Holdings Inc. Position Title (Level): Technical Support Representative (1-4 Years Experienced Employee) Specialization : IT/Computer - Network/System/Database Admin Industry: Call Center / IT-Enabled Services / BPO Monthly Salary : PHP 19000 Work Description: Troubleshoot PC hardware/software, DSL connectivity issue, Email-Outlook/Outlook express, support Linksys, Dlink, Belkin, Netgear, 2wire Gateway, Speedstream Modems, westell. Basic OS troubleshooting WIN 98, 2000, Me, XP and VISTA' Nov 2005 - June 2006 Educational Background Graduation Date: 2010 Digital Media Technology Major : Digital Arts Institute/University: Informatics Graduation Date:2003 BS in Computer Science AMA Computer University Caloocan Skills (Proficiency: Advanced - Highly experienced; Intermediate - Familiar with all the basic functionalities; Beginner - Just started using or learning the skill) Skill Years Proficiency --------------------------------------------------------------------------------------------------------- Coaching and providing feedback4Advanced US Payroll and Tax trained2Advanced Troubleshooting DSL and internet2Advanced Quality Management 2Advanced Train agents for a technical account 2Advanced Train Accent and Conversational English1Advanced Train agents for customer service1Advanced Adobe Photoshop 5 Advanced Adobe Illustrator 5 Advanced Adobe Indesign 5 Intermediate 3D rendering and visualization 3 Intermediate MS Word 5+ Advanced Ms Excel 5+ Advanced MS Powerpoint 5+ Advanced Personal Particulars & Preferences Date of Birth: 18 Feb 1981 Nationality : Filipino Gender: Male Possess Own Transport: Yes Expected Monthly Salary: PHP 25000 Availability: ASAP