Mark Cielo Aldave Peralta

 Mark Cielo Peralta Contacts Blk 48 Lot 11 Area C Purok 6 Barangay San Martin 3, San Jose Del Monte, Bulacan, 3024, Philippines - - Personal details Date of birth October 16, 1991 Nationality Filipino Marital status Single Education Undergraduate Academia De San Lorenzo Dema-Ala San Jose Del Monte, Bulacan Bachelor of Science in Business Administration major in Human Resource Development Management Some College (no degree) Bulacan Polytechnic College San Jose Del Monte, Bulacan 2011 TESDA 2-year associate course (Call Center Management) • Leadership Award High school diploma St. Therese College of San Jose Del Monte San Jose Del Monte, Bulacan 2008 • Ranked in Top 2 of class ELEMENTARY DIPLOMA Bagong Buhay C, Elementary School SAN JOSE DEL MONTE, BULACAN 2004 Skills Call centre experience Inbound and outbound calling MS Office proficiency Customer Service Data entry Multi-Task Management Research Languages English Tagalog Reference: Available upon request I hereby certify upon my honor, that all facts and information indicate here in are true and correct to the best of my knowledge. About Me Customer Service professional with history of exceeding customer expectations. Able to stay calm and composed in stressful situations. Provided knowledge and effective communication to increase customer satisfaction. Work Experience Customer Service Associate| May 2020 - Sep 2020 Tech Mahindra, Eastwood, Quezon city • Responded to customer questions and complaints, delivered fast, friendly, and knowledgeable service and was successful in retaining customer loyalty. Customer Service Associate| Feb 2017 - Jan 2018 Customer Contact Channels, Bonifacio Global City, Taguig City • Resolved and de-escalated customer complaints by solving issues quickly, achieving a high level of customer satisfaction. Customer Service Associate| Sep 2015 - Mar 2016 Convergys, Philippines, UP Techno Hub, Quezon City • Communicated with customers regarding billing and technical requirements and addressed and resolved customer issues. Customer Service Associate| Apr 2015 - Sep 2015 Convergys, Philippines, UP Techno Hub, Quezon City • Communicated with customers regarding their online retail account requirements and addressed and resolved customer issues. • Responded to customer questions and complaints, delivered fast, friendly, and knowledgeable service and was successful in retaining customer loyalty. Customer Service Associate| Dec 2014 - Mar 2015 Convergys, Philippines, UP Techno Hub, Quezon City • Communicated with customers regarding their Income Tax requirements and addressed and resolved customer issues. Collections Agent| Nov 2012 - Aug 2013 Expert Global Solutions • Communicated with customers regarding their credit card requirements and addressed and resolved customer issues. Customer Service Associate| Jun 2011 - Aug 2012 Magellan Solutions Outsourcing, Mandaluyong City • Provided excellent customer service by continually searching for deals and best prices for customers. APPLICANT