Mark Christian Tella In

I’m a customer support professional with over three years of experience working remotely for global companies including Amazon, TELUS International, and Zoom. My background includes handling customer inquiries, resolving technical issues, and managing escalations through chat, email, and phone.

I focus on creating positive customer experiences, providing accurate solutions, and improving support workflows. I’ve also supported and guided teams to handle complex cases more efficiently. I’m comfortable using CRM tools and ticketing systems, and I’m confident managing both individual tasks and team responsibilities.

I’m looking for remote opportunities where I can help businesses strengthen their customer support processes and deliver excellent service.