Mark Christian S.A. Gonzales

Mark Christian SA. Gonzales 615 Del Rosario Canaman Cam. Sur, Philippines- SUMMARY ▪ ▪ ▪ ▪ ▪ ▪ Graduating student of Bachelor of Science in Business Administration Major in Financial Management from the University of Nueva Caceres; a graduate student of Science, Technology Engineering and Mathematics from University of Nueva Caceres Senior High School; Experienced in performing presentations, reports, market research, including developing surveys, collecting data, and analyzing data; Knowledgeable in financial procedures, financial reporting and analysis, and accounting terminologies. Completed the Professional Employment Program (PEP) by iPeople - Ayala Education; Competent on Sales Delivery, Customer Service, and Technical Skills; Team player, highly motivated, can work under pressure and a committed person. SKILLS AND ABILITIES Computer Literacy Skills ▪ ▪ Proficient in creating documents, reports, and research using MS Productivity Application such as Word, Powerpoint, Excel, and extensive experience in MS Google Applications such as Google Docs, Google Sheets, and Google Slides; Google Apps mastery. Experienced using computers for a variety of tasks. Customer Service Skill ▪ ▪ ▪ Handled customer service calls; outstanding phone etiquette to serve customers and answer their queries. Answering phone calls and answering customer queries Identified customer needs through active listening techniques; addressed customer concerns with ease. Provided excellent quality customer service by patiently listening and communicating company policies with empathy. Communication Skills ▪ ▪ Easily expressed my thoughts to my team members on group activities to contribute and do the activities smoothly; able to explain and communicate things clearly, communicate effectively both horizontally and vertically. Accomplished works or certain tasks with ease by taking directions and understanding the instructions given; proficient at taking instructions and strictly following them. ▪ ▪ ▪ Can confidently communicate with peers and superiors by fostering communication with a friendly tone and polite attitude; Can communicate easily and concisely by being a good listener and understanding the situation at hand. Excel in presenting information and experience in developing presentations and summarizing findings; prepared all necessary information for the presentation and understood by peers and professors; was able to deliver a speech in front of the panel's Teamwork and collaboration skills ▪ ▪ ▪ ▪ Whenever there are training or group activities to accomplish, I usually communicate with my group and initiate to do the task early or immediately; leading and motivating people, achieving teamwork effectiveness. Team player, played as a varsity player, and received a scholarship. Gained valuable leadership and team-building experience; devoted 16 hours per week to training while carrying full course load. Completed all assigned projects/activities and parts of research on time or before the deadline, leading to help group members and early accomplishment of research; adhering to deadlines and working with team members I enjoy working in a team environment, and I get along well with people. In my group activities and research classes, I usually divide the task, plan ahead to help enhance our productivity as a team; It helped us delegate tasks more easily, which led to earlier completion dates. Sales Delivery Skill ▪ ▪ ▪ ▪ Experienced in delivering the basic framework of excellent Customer Service/Sales skills; Knows how to probe effectively and concisely. Knows how to cater to the needs of the customer in a most friendly way, can convince and persuade customers into considering buying the product I'm selling. Can perform a quick and clear recap to make sure that the customer and I are on the same page; can also ask questions that are unique to the product and relevant to the customer's needs and preferences. Reviewed customer profiles to find opportunities to upsell the products by reviewing the details and information provided; Learning Ability ▪ ▪ ▪ I can quickly process the situations, instructions are given, methods, and procedures; show eagerness and capacity to learn. Smoothly worked with an unfamiliar job and successfully dealt with all the changes and new experience; ability to adapt to new surroundings quickly, display an ability to learn rapidly and adapt quickly to changing situations. Attends class, arrives and leaves before or on time, tells the instructor in advance of planned absences, and makes up assignments promptly; benefit from all learning situations. TRAINING CERTIFICATION Introduction to Data Analytics for Business Course Completer June 2021 Global sustainability and corporate social responsibility: Be sustainable Course Completer May 2021 LinkedIn Course – Business Development: Strategic Planning Course Completer October 2020 Empowering Entrepreneur through digitalization Participant September 2020 LinkedIn Course –Strategic Planning; Case Study Completer September 2020 FLIES: Financial Literacy and Igniting Entrepreneurial Spirit Participant January 2021 EDUCATION Senior High School University of Nueva Caceres BSBA Major in Financial Management, CBA University of Nueva Caceres June 2016 - March 2018 August 2019 - Expected Graduation Date (2022) ORGANIZATION/AFFILIATION Juniors Banking and Finance Association Junior Philippine Institute of Accountants August 2019 - Present June 2018 - May 2019 WORK EXPERIENCE Project Coordinator (Part-time) Naga City, Camarines Sur October 2021 - Present REFERENCES Charlene Estelle M. Salvador Workforce Development Trainer University of Nueva Caceres | Career Center- Ms. Maribel Ballon Assistant Dean, College of Business and Accountancy University of Nueva Caceres, Naga City- Ms. Kathleen De Luna Senior High School Learning Facilitator University of Nueva Caceres